People Advisor

Norwich City College of Further and Higher Education; Norwich; On-site; GBP 31,000 - 33,000; Full time

Job summary

City College Norwich, Easton & Paston College is seeking an experienced People Advisor to join the People Services team. You will provide professional, proactive employee relations guidance to managers across the college and act as the first point of contact for a wide range of matters.

The role involves managing lower-level employee relations cases, supporting policy application, and escalating complex issues to People Partners.

Qualifications

• CIPD Level 3 qualified with solid HR experience.
• Willing to work towards CIPD Level 5.
• Experience in HR or People Services environment.
• Strong communication and relationship-building skills.
• Proactive with a mindset to deliver outstanding service.

Responsibilities

• Provide first-line employee relations advice to managers and employees on policies and terms.
• Manage a range of employee relations cases including probation, attendance, performance, disciplinaries and grievances.
• Support investigations and hearings with note-taking and administrative support.
• Coach managers to handle people matters confidently and consistently.
• Assist with absence management, Occupational Health referrals and wellbeing initiatives.
• Maintain accurate employee records and ensure GDPR compliance.

Skills

HR experience

Communication

Influencing

Education

CIPD Level 3 or above

Job description

PeopleAdvisor People Services | City College Norwich, Easton & Paston College37 hours per week, 52 weeks per year

£30,941 – £32,977DOE

We are looking for an experienced People Advisor to joinour People Services team to provide professional and proactive people adviceacross the college and acts as the first point of contact for managers on awide range of employee relations matters.

The role isresponsible for managing lower-level employee relations cases, supportingmanagers to apply policies consistently, and helping to resolve people issuesat an early stage. The People Advisor bridges the gap between administrative HRsupport and strategic HR partnering, ensuring managers receive timely,pragmatic and legally compliant advice while escalating complex, sensitive orhigh-risk matters to the People Partner team.

What you’llbe doing

• Providing first-line employeerelations advice and guidance to managers and employees on people policies,procedures and terms and conditions.
• Managing a range of employeerelations cases, including probation reviews, attendance management,performance concerns, flexible working requests, disciplinary matters andgrievances.
• Supporting formal investigationsand hearings through note-taking and administrative support.
• Coaching and supporting managersto handle people matters confidently, consistently and in line with bestpractice.
• Assisting with absence managementprocesses, Occupational Health referrals and employee wellbeing initiatives.
• Identifying trends and themes inemployee relations and attendance data and escalating risks where appropriate.
• Supporting recruitment,onboarding, induction and probation activities across the employee lifecycle.
• Maintaining accurate employeerecords and case management information, ensuring compliance with GDPR andinformation governance requirements.
• Developing and updating managerguidance, toolkits and people resources.
• Contributing to People Servicesprojects, continuous improvement initiatives and organisational changeactivities.
• Building effective workingrelationships with managers and colleagues across the College to promote apositive and proactive employee relations culture.
• Working collaboratively withPeople Partners, People Services Administrators and Payroll to deliver anexcellent people service.

What we’relooking for

This role willsuit someone who:

• IsCIPD Level 3 qualified(or above) with solid, hands-on HR experience.
• Iswilling to work towards CIPD Level 5 qualification.
• Experienceof working in an HR or People Services environment Enjoys buildingrelationships and influencing at all levels.
• Cancommunicate the right information, to the right audience, at the right time, inthe appropriate manner.
• Proactivelytake responsibility to deliver an outstanding service.
• Wantsa role where they can have realimpact, not just provide advice from the sidelines.

Why join us?

You’llbe part of a collaborative People Services team that values professionalism,fairness and curiosity. You’ll have the space to think, the backing tochallenge constructively, and the opportunity to influence how the collegesupports its people now and in the future.

Ifyou’re looking for a People Advisor role where relationships, judgement andvalues genuinely matter, we’d love to hear from you.

Closingdate: Sunday 8 November 2026 at Midnight

As a College we are required to undertake variousSafer Recruitment checks as set out within the guidance from the Department forEducation Keeping Child Safe in Education. We require all staff toundertake an enhanced Adult and Child Workforce DBS Check and to register withthe DBS Update Service. From 28 November 2020, changes were made to the DBSfiltering rules. As DBS certificates issued before this date may have beenproduced under different filtering arrangements, we are unable to rely on anUpdate Service status check for certificates issued before 28 November 2020. Inthese circumstances, a new DBS application will be required.

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