People Advisor: HR Support & Employee Relations

Teaching Vacancies; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension schemes

Annual leave

Bank holidays

Health plan

Eye care vouchers

Cycle-to-Work Scheme

Staff discounts

On-site nursery

Job summary

City College Norwich is seeking an experienced People Advisor to join its People Services team to provide professional, proactive employee relations advice across the college. You will be the first point of contact for managers on ER matters and help resolve issues at an early stage.

The role bridges administrative HR support and strategic partnering, supporting managers to apply policies consistently while escalating complex matters to the People Partner team.

Qualifications

• CIPD Level 3 qualification (or above) with hands-on HR experience.
• Willing to work towards CIPD Level 5.
• Experience in an HR or People Services environment.
• Strong relationship-building and influencing skills.
• Clear communication tailored to the audience and timely delivery.
• Proactive, take responsibility and deliver an outstanding service.

Responsibilities

• Providing first-line employee relations advice to managers and employees on policies, procedures and terms and conditions.
• Managing a range of employee relations cases including probation reviews, attendance, performance, disciplinaries and grievances.
• Supporting investigations and hearings through note-taking and administrative support.
• Coaching managers to handle people matters confidently and in line with best practice.
• Assisting with absence management processes, Occupational Health referrals and wellbeing initiatives.
• Identifying trends in ER and attendance data and escalating risks where appropriate.
• Supporting recruitment, onboarding and probation activities across the employee lifecycle.
• Maintaining accurate employee records and GDPR compliance.

Skills

HR experience

Communication skills

Influencing at all levels

CIPD Level 3

Education

CIPD Level 3 or above

Job description

City College Norwich is seeking an experienced People Advisor to join its People Services team to provide professional, proactive employee relations advice across the college. You will be the first point of contact for managers on ER matters and help resolve issues at an early stage.

The role bridges administrative HR support and strategic partnering, supporting managers to apply policies consistently while escalating complex matters to the People Partner team.