People Coordinator

Darling Moo Talent Ltd; Kettering; Teletrabalho; GBP 32 000 - 34 000; Tempo integral

Resumo da oferta

Darling Moo Talent Ltd. is seeking a proactive People Coordinator to join the fast-paced People team in Cambridgeshire with remote work option. The role provides first-line support on a high volume of queries, helps with policy guidance, and supports onboarding, offboarding and compliance activities.

A strong service mindset and experience in HR administration are essential. You will maintain accurate employee records, partner with managers, and help deliver an excellent employee experience

Qualificações

• Experience in People Services, HR Coordinator, HR Administrator or HR Shared Services environment.
• Experience managing queries through a ticketing or case management system.
• Strong customer service mindset and desire to help people.
• Experience in a fast-paced environment with competing priorities.
• Track record of meeting SLAs and delivering high-quality support.
• Excellent attention to detail and strong administrative skills.
• Confidence using HR systems and Microsoft Office.
• Strong communication skills with the ability to build credibility with managers and employees at all levels.

Responsabilidades

• Managing and resolving a high volume of people-related queries through a ticketing/helpdesk system.
• Providing first-line guidance on policies, processes and procedures.
• Working to defined service level agreements (SLAs) and ensuring timely resolution of requests.
• Producing contracts, employee documentation and contractual changes.
• Supporting onboarding, offboarding and compliance activities.
• Maintaining accurate employee records across HR systems.
• Assisting with absence management administration and employee relations processes.
• Producing reports and monitoring key people data.
• Supporting managers and employees with HR systems and processes.

Descrição da oferta de emprego

People Coordinator

Location: Cambridgeshire / Remote

Salary: £32,000 - £34,000 DOE

Contract: Full-time, permanent

Are you an organised People professional who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering an excellent employee experience?

We're looking for a People Coordinator to join a busy and supportive People team, providing first-line support on a high volume of employee and manager queries. This is an ideal opportunity for someone with HR administration, People Coordination or People Services experience who enjoys working in a service-driven environment with clear SLAs and a strong focus on customer experience.

Key Responsibilities

• * Managing and resolving a high volume of people-related queries through a ticketing/helpdesk system.
• * Providing first-line guidance on policies, processes and procedures.
• * Working to defined service level agreements (SLAs) and ensuring timely resolution of requests.
• * Producing contracts, employee documentation and contractual changes.
• * Supporting onboarding, offboarding and compliance activities.
• * Maintaining accurate employee records across HR systems.
• * Assisting with absence management administration and employee relations processes.
• * Producing reports and monitoring key people data.
• * Supporting managers and employees with HR systems and processes.

Desired Background

• * Previous experience within a People Services, HR Coordinator, HR Administrator or HR Shared Services environment.
• * Experience managing queries through a ticket-based or case management system.
• * A strong customer service mindset and a genuine desire to help people.
• * Experience working in a fast-paced environment with competing priorities.
• * A track record of meeting SLAs and delivering high-quality support.
• * Excellent attention to detail and strong administrative skills.
• * Confidence using HR systems and Microsoft Office.
• * Strong communication skills with the ability to build credibility with managers and employees at all levels.

The Environment

You'll be joining a fast-paced, collaborative People team where delivering an excellent employee experience is at the heart of everything. Working within a high-volume, ticket-based People Services environment, you'll manage a varied workload, prioritise competing demands and ensure queries are resolved accurately and within agreed service levels. This is an opportunity to develop your HR knowledge, build exposure across the employee lifecycle and play a key role in supporting managers and employees through a responsive, customer-focused people function.