People Operations Pro: Onboarding & HR Support

Newcastle United FC; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Newcastle United FC is seeking a highly organised People Operations Administrator to join our People & Talent team in Newcastle upon Tyne. You’ll help manage day-to-day operations, support onboarding, contracts and records, and ensure a compliant, employee‑focused service.

You’ll work with stakeholders across the Club, maintain accurate records, produce reports, and contribute to continuous process improvements in a fast-paced, collaborative environment.

Qualifications

• Previous experience in an administrative or shared services environment.
• Knowledge of HR or people processes.
• Strong Microsoft Office skills, particularly Excel.
• Excellent verbal and written communication skills.
• The ability to build effective relationships with colleagues at all levels.
• A discreet and professional approach when handling confidential information.
• A proactive mindset with a focus on accuracy, service and continuous improvement.
• GCSE Maths and English (or equivalent) at Grade C/4 or above.

Responsibilities

• Provide first-line support for People and HR-related queries, ensuring requests are handled efficiently and professionally.
• Manage and monitor shared People Operations mailboxes and ticketing systems, escalating complex queries where appropriate.
• Support employee lifecycle processes, including onboarding, contractual changes and leavers administration.
• Coordinate pre-employment checks, including right-to-work verification, references and DBS checks where applicable.
• Create and maintain accurate employee records and electronic personnel files.
• Produce reports, analytics and monthly administration data to support the wider People & Talent team.
• Draft contracts of employment and variation letters to a high standard.
• Support audits, compliance activity and month-end administration processes.
• Contribute to continuous improvement initiatives by identifying more efficient ways of working and enhancing people processes.
• Build positive relationships with stakeholders across the Club to deliver an excellent employee experience.

Skills

Administrative experience

HR processes knowledge

Excel

Communication skills

Stakeholder management

Discretion/confidentiality

Attention to detail

Education

GCSE Maths and English

Tools

Microsoft Office Suite

Job description

Newcastle United FC is seeking a highly organised People Operations Administrator to join our People & Talent team in Newcastle upon Tyne. You’ll help manage day-to-day operations, support onboarding, contracts and records, and ensure a compliant, employee‑focused service.

You’ll work with stakeholders across the Club, maintain accurate records, produce reports, and contribute to continuous process improvements in a fast-paced, collaborative environment.