People & Operations Coordinator

TN United Kingdom; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A dynamic opportunity in London with Cleantech Group, where you will enhance employee experience and optimize HR processes. Join a mission-driven team focused on sustainability and innovation, contributing to impactful people initiatives in a hybrid work environment.

Benefits

Life Assurance

Income Protection

Private Medical Insurance

Private Pension (up to 6% match)

Qualifications

• Experience in a similar role or relevant qualifications.
• Basic understanding of HR compliance and laws.

Responsibilities

• Own and improve key People processes like onboarding and offboarding.
• Analyze engagement surveys and performance data.
• Coordinate with external vendors for service delivery.

Skills

Organizational Skills

Detail-Oriented

Data Analysis

Communication

Problem Solving

Education

Relevant Qualifications

Tools

Microsoft 365

SharePoint

MS Teams

Clockify

Job description

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At Cleantech Group, we believe that a great employee experience is the foundation of a thriving organisation. As part of our People & Operations team, you will play a crucial role in ensuring our employees feel supported, engaged, and empowered. Reporting to the Senior People & Operations Manager, you will help drive smooth and scalable HR processes, foster a positive workplace culture, and contribute to impactful people initiatives.

Purpose of the role

This role is an exciting opportunity to be at the heart of a dynamic, mission-driven company where people are our greatest asset. You will play a key role in improving how we work as a company, supporting both day-to-day operations and strategic projects. You’ll bring a tech-first mindset, love solving operational challenges, and enjoy using data to drive better decisions.

Location: London (Hybrid, expected in-office presence twice a week)

Responsibilities

• People Operations & Process Optimisation: Own and continuously improve key People processes such as onboarding, offboarding, and performance cycle, making them efficient, scalable, and well-documented.
• Proactively identify ways to enhance how we operate as a company by simplifying workflows, implementing better systems, and driving automation where possible.
• Maintain clean and accurate employee data across all HR systems.
• Analyse engagement surveys, performance data, and other people metrics to identify trends and actionable insights.

Employee Experience

• Create a positive new hire experience by coordinating the onboarding process and serving as the liaison to new hires throughout the process.
• Oversee the offboarding process for departing employees.
• Assist with recruitment efforts as needed.
• Serve as the first point of contact for all HR inquiries regarding policies, procedures, and programs.
• Handle simple employee relations cases, with support and guidance from the Senior People & Operations Manager.
• Assist with drafting and reviewing HR & company policies.
• Help plan and coordinate internal initiatives such as all-hands meetings, employee communications, and company events.
• Oversee knowledge management by keeping our Employee Handbook and Employee Experience hub up to date, organized, and easy to navigate.
• Support the Senior People & Ops Manager on ad-hoc activities that enhance employee experience and strengthen our culture as we grow.

Operations

• Manage and maintain key internal systems (e.g., SharePoint, MS Teams, Clockify), ensuring accuracy and data hygiene.
• Provide operational support on projects like IT management, office setups, and system rollouts.
• Coordinate with external vendors (e.g., IT, payroll, benefits providers) to ensure smooth service delivery, and maintain up-to-date records of company software licenses, subscriptions, and physical assets.
• Be the go-to person for tool-related queries and small tech troubleshooting, helping the team work more efficiently with the tools we use.

Requirements (you don’t need all of these to apply)

• You have experience in a similar role or relevant qualifications, ideally within a global or matrixed organisation.
• You’re organized, detail-oriented, and able to prioritise and manage tasks independently.
• You have a basic understanding of HR compliance, laws, and policies, and can handle sensitive information with discretion.
• You communicate clearly with diverse stakeholders and listen actively to understand employee needs.
• You’re proactive, always looking for ways to improve how things work, and confident solving problems without being asked.
• You’re data-savvy, bringing an analytical mindset and using data to improve daily operations and HR practices.
• You’re confident with modern tools (like Microsoft 365), curious about new technologies, and open to using AI to streamline workflows and support smarter decision-making.
• You’re collaborative, flexible, and thrive in a fast-paced, sometimes messy startup environment.