People Operations Coordinator - 6-month FTC

Second Nature ltd; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative health-tech startup is seeking a detail-oriented People Operations Coordinator to enhance employee experiences. This role is pivotal in managing the employee lifecycle, from onboarding to off-boarding, ensuring every team member feels valued and supported. You'll engage in various administrative tasks, including drafting contracts and managing benefits, while also contributing to a positive workplace culture. Join a mission-driven team committed to tackling obesity and type 2 diabetes through a unique digital habit change program. If you are passionate about HR and want to make a real impact, this is the perfect opportunity for you.

Benefits

25 days holiday plus national holidays

Flexible hours

Salary Sacrifice options

Cycle to Work schemes

Quarterly socials and meetups

Qualifications

• High level of emotional intelligence and understanding of employee experience.
• Proactive and resourceful team player with a can-do attitude.

Responsibilities

• Onboard new team members and coordinate the new joiner buddy program.
• Support hiring managers with recruitment, onboarding, and off-boarding tasks.

Skills

Excellent written and verbal communication skills

Relationship-building skills

Organisational skills

Methodical and detail-oriented

Ability to handle confidential data

Tools

HR system (Bob)

Job description

We're looking for a detail-oriented People Operations Coordinator who thrives in a fast-paced environment and is passionate about creating exceptional employee experiences. You'll sit at the heartbeat of our mission-driven healthcare startup, gaining invaluable HR experience whilst enabling our team to do their best work in conquering obesity and type 2 diabetes.

Tasked with overseeing the Employee Lifecycle at Second Nature, you'll help ensure an exceptional employee journey from the moment someone joins our mission to the day they move on to pursue new opportunities. Specifically, you'll combine administrative expertise with a passion for people to support the wider team—particularly our new joiners—working with us to deliver a world-class onboarding experience.

At Second Nature, we're trying to solve an incredibly complex problem—and our team needs to be at their best to deliver on this vision. We believe that great employee experiences don't happen by accident—they're carefully crafted by people who care deeply about creating an environment where everyone can thrive.

Please note, this opportunity is initially being offered as a 6-month fixed-term contract with the ability to start as soon as possible.

What you'll do

1. Onboard team members and help deliver a world-class new joiner experience, including running Welcome meetings and co-ordinating our 'New Joiner buddy' programme.
2. Be the go-to person for admin and operational requests relating to recruitment, onboarding, off-boarding, and contract extensions—your role will be to support our hiring managers effectively.
3. Own various People Ops admin tasks, such as drafting employment contracts, conducting right-to-work/DBS checks, updating our HR system (Bob), and managing company equipment logistics.
4. Process employee perks and benefits, such as work anniversary gifts and bonuses.
5. Assist with the planning of company-wide events, parties, and social initiatives.

Who you are

• A team player with a can-do attitude.
• Professional and personable.
• Proactive and resourceful.
• Empathetic, with excellent relationship-building skills.
• Organised and methodical, with a keen eye for detail.

Role-specific requirements

• A high level of EQ and adept understanding of the employee experience.
• Excellent written and verbal communication skills.
• The ability to handle confidential data/sensitive information with discretion and empathy.
• Methodical and organised, with the ability to prioritise conflicting priorities.
• Comfortable juggling multiple tasks, working autonomously to tight deadlines.

The Company

The Challenge

Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes—about 10% of the NHS budget. Most of this is preventable through sustained lifestyle and habit change.

Enter Second Nature.

We’re here to help people take control of their health. By combining behavioural science, technology, and our passionate team, our mission is to eradicate the global epidemic of chronic lifestyle diseases.

Our digital habit change programme, delivered via mobile and web apps, helps people improve their lifestyles, lose weight, and reduce their risk for conditions such as type 2 diabetes.

• We've positively impacted over 250,000 lives.
• Rated 'Excellent' by over 7,000 members on Trustpilot.
• Growing rapidly and now profitable.
• One of the few health brands commissioned by the NHS and Vitality Health.
• Leading provider of GLP-1 medication-assisted weight loss programmes, and one of five NICE-approved providers for NHS delivery.
• Average team tenure of 4.3 years.

Benefits

• An impactful role at a health-tech startup, contributing to improving lives and tackling obesity and diabetes.
• Competitive salary, awards, and bonuses.
• 25 days holiday plus national holidays, flexible hours, and workload autonomy.
• Hybrid working: 2 days/week in West London office, rest remote.
• Options for Salary Sacrifice and Cycle to Work schemes.
• Quarterly socials and meetups in London.