People Operations Assistant

Fred Perry; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a People Operations Assistant to join their dynamic team. This entry-level role offers a unique opportunity to support the People team in a vibrant office environment. You'll be responsible for onboarding new employees, managing personnel files, and serving as the first point of contact for employee inquiries. With a focus on flexibility, this position allows for a mix of office-based and remote work, ensuring a healthy work-life balance. Join a company that values its employees and offers a range of benefits to foster a thriving workplace culture.

Benefits

Annual performance-related bonus

Generous staff discount

Pension scheme with 8.5% contribution

Option to buy extra holiday

Enhanced maternity and paternity packages

Life insurance

Private healthcare

Cycle to work scheme

Early finish Fridays

Social events

Qualifications

• Strong organizational skills with a focus on detail.
• Experience in retail and ability to handle employee queries.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Coordinate onboarding and offboarding processes for new employees.
• Manage employee queries and maintain personnel files.
• Support the People team with social event planning.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Time management

Experience in retail

Discretion and confidentiality

Ability to work independently

Interpersonal skills

Adaptability

Written and verbal English

Tools

HiBob

Microsoft Office

Job description

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents.

PURPOSE:

This entry-level role is a key part of the People team, looking after our London Head Office and US and German offices, as well as the global retail teams. The role reports to the People Operations & Payroll Coordinator and also works closely with the Retail teams. As our People Operations Assistant, you will coordinate our new starter onboarding and offboarding information and also information for the monthly payrolls. Your role will also include people-system-related activity on HiBob.

The ideal candidate will already be working in a retail business and have a genuine interest in working within a people team function. Personality and approach will be as important as your experience. You need to be resilient, driven and focused on achieving results.

KEY RESPONSIBILITIES:

• Being the first point of contact for employee queries via our People platforms (holiday/sickness/absence, etc.) via face-to-face, email, telephone and Microsoft Teams
• Maintaining the e-filing system (creating and updating personnel files)
• Coordinating new joiners' end-to-end process and updating the People Admin tracker
• Inputting new starter information on HiBob (People system)
• Being the main owner of HiBob, ensuring all information is kept up to date, as well as helping streamline processes
• Conducting people inductions and sending relevant induction emails to new London Head Office employees
• Sending resignation emails to leavers in the London Head Office and to store managers
• Advising our IT department (London Head Office only) and broker for BUPA (if applicable) about leavers and leaving dates.
• Assisting with updating and implementing people policies and procedures
• Compiling the monitoring of holiday and sickness
• Birthday vouchers – ordering and coordinating birthday vouchers
• Pension letters (putting them together, saving them in pension folders and sending them to employees)
• Buddy Scheme – sending out Buddy Scheme email, updating the tracker with new employees and arranging lunch vouchers
• Arranging maternity and paternity gifts
• Arranging sympathy flower deliveries
• Managing healthcare requests
• BUPA registration – sending sign-up emails to our BUPA broker Verlingue
• Adding family members to the payroll adjustment folder
• Downloading the latest BUPA membership list every month from Bupa Connect and ensuring all leavers have been captured
• Updating the Peninsula authorised caller list and sending it to Peninsula if any changes.
• Managing internal and external reference requests, e.g., mortgages, new employment, and tenancy
• Acting as main note taker for all People formal meetings
• Ordering and issuing out Long Service Awards (all offices and stores)
• Credit cards – once a new card for an employee arrives, processing the new card on HiBob and arranging for it to be handed over to Finance
• Assisting the People team with research and booking of company social events, such as Pub Quiz, Summer Party and Christmas Party
• Liaising with store managers and employees in our retail stores
• Managing Reward Gateway, adding new joiners and removing leavers and updating information when necessary
• Pulling reports from HiBob when necessary for the wider team
• Bulk send communication of updates to employees

THE PERSON:

• High level of discretion and ability to work confidentially
• Excellent attention to detail
• Experience working within a retail company
• Organisation skills – ability to prioritise and possess excellent time management
• Good work ethic
• Flexible and adaptable
• Experience in using and maintaining a people platform (HiBob experience desirable – not essential)
• Excellent communication and interpersonal skills
• Ability to build good working relationships quickly
• Good written and verbal English
• Good working knowledge of Microsoft Office
• Highly organised and able to plan and organise your workload
• Able to work on own initiative as well as part of a team
• Able to stay calm in difficult situations

HOURS:

We actively encourage our teams to have a good work/life balance, and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am to 4.30pm, so employees can choose to start and finish early or start and finish late. (i.e., work 8:00am-4:30pm, or 10:00am-6:30pm, etc.). We also have a 30-minute early finish on Fridays.

As we continue to work in a more flexible way, the Head Office acts as a brand hub, where we can all connect and collaborate with one another. This role is a mix of office-based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.

BENEFITS:

We are proud to offer a wide range of benefits to all our staff and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for; we want to be a great one. Here are some things we currently offer:

• Annual performance-related bonus
• Competitive salary
• Generous staff discount and regular sample sales
• Generous pension scheme with 8.5% company contribution
• Option to buy an extra 5 days' holiday annually
• Enhanced maternity and paternity packages
• Life insurance
• Private healthcare
• Cycle to work scheme
• Early finish Fridays
• Season ticket loan
• Additional benefits with long service
• 25 days of annual leave plus bank holidays
• Annual birthday vouchers
• EAP
• Social Events

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.