Front of House and Operations Assistant

SHM PRODUCTIONS LTD; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Operations Assistant, der als Schnittstelle zwischen dem Team und den Besuchern fungiert. In dieser Schlüsselrolle bieten Sie einen herausragenden Empfangsservice und unterstützen die Büroorganisation sowie das Gesundheits- und Sicherheitsmanagement. Sie werden eng mit dem Head of People zusammenarbeiten, um administrative Aufgaben zu bewältigen und eine positive Arbeitsumgebung zu fördern. Diese Position erfordert Kreativität, Flexibilität und eine Leidenschaft für Qualität, um sicherzustellen, dass alle Besucher und Mitarbeiter sich willkommen und geschätzt fühlen. Wenn Sie eine proaktive und teamorientierte Person sind, die in einem dynamischen Umfeld gedeihen möchte, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung in der Bereitstellung eines qualitativ hochwertigen Empfangs.
• Fähigkeit zur Zusammenarbeit in einem Team und mit verschiedenen Ebenen der Organisation.

Responsibilities

• Bereitstellung eines professionellen Empfangsservices für Besucher und Mitarbeiter.
• Unterstützung bei der Organisation interner und externer Veranstaltungen.

Skills

Qualitätsbewusstsein

Kreativität

Problemlösungsfähigkeiten

Vertraulichkeit

Kommunikationsfähigkeiten

Flexibilität

Teamarbeit

Education

Fließend in Englisch

Erfahrung im Front Office

Hintergrund im Eventmanagement oder Gastgewerbe

Tools

Microsoft Office Suite

Asana

Job description

Role Summary

• A highly integral role that serves as the interface between SHM and its visitors as well as general support to all SHM’s people. Providing an excellent front of house experience to internal and external stakeholders
• Working closely with the Head of People to provide operational support, administrative support, office management and health & safety

Core Responsibilities

Front of house responsibilities:

• Provide a warm, professional and welcoming reception service that supports a culture where our people love coming into work
• Provide bespoke customer service for our people and guests with a sharp eye for detail and the feel of quality across the service
• Provide day to day reception cover including directing calls, taking deliveries etc.
• Greet visitors
• Organise and manage internal and external events
• Maintain safety and hygiene standards of the office and kitchen
• Be the First Aid point of contact and Fire Safety marshal
• Oversee office tidiness and organisation

Operations responsibilities:

• Support the coordination of other junior operational roles
• Manage and maintain supplier relationships including cleaning
• Ensure high-level stock control front office supplies (stationary, refreshments, gifts etc)
• Manage stock of supplies and amenities, and assist with basic maintenance

General administrative support:

• Collaborate with the people team to support reviews and updates to SHM’s company policies
• Coordinate and create Internal communications and alignment (newsletter, bulletins etc)

Other:

• General assistance to the CEO, Chair and senior colleagues as needed including offsite support

Additional Activities (as needed)

• Supporting colleagues with their workloads during busy periods
• Any other duties as required to support the work of SHM

Relevant Skills

The Operations Assistant will be:

Quality-driven

You will need to:

• Have an eye for quality and real attention to detail, applying high levels of rigour to your work
• Balance creativity with logistics and planning
• Be a rigorous thinker with the ability to solve complex problems and juggle multiple priorities while observing strict confidentiality
• Strive for continuous improvement and be open to constructive criticism
• Provide a high quality front of house service for our people
• Present yourself in a professional and approachable manner

An excellent written and verbal communicator

You will need to:

• Bring a high degree of professionalism and accuracy to all written and verbal communications, both internally and externally
• Be a confident and professional verbal communicator

Positive and flexible

You will need to:

• Approach tasks with a highly creative, can-do manner
• Respond positively to the fast-paced, ever-changing requirements
• Be proactive and flexible, willing to work outside of office hours where necessary

A team player

You will need to:

• Have a demonstrated ability to work collaboratively in a team and with people at all levels in an organisation
• Work with professionalism and commit to delivering high quality work, always striving to deliver the best for our people

Proficient in basic tools

You will need to:

• Be competent in the Microsoft Office suite, including Microsoft PowerPoint and Excel in particular
• Be comfortable with or learn how to use Asana to track and manage projects on a daily basis

Qualifications & Experience

• Required: Fluency in English, recent experience working front of house Preferred: Background in event management or hospitality Desirable: Recent experience in a similar role or field