Operations Assistant - Re:link (remote)

Linklaters; London; Remote; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Operations Assistant to join their dynamic team. This role is pivotal in enhancing operational efficiency and delivering exceptional client service. The successful candidate will support onboarding processes, manage time recording, and coordinate reporting for stakeholders. With a focus on continuous improvement, the role offers the opportunity to implement innovative solutions and streamline operations. This forward-thinking company promotes a flexible working environment, allowing you to thrive while contributing to the success of the team. If you are proactive, detail-oriented, and ready to make an impact, this is the perfect opportunity for you.

Benefits

Private Medical Insurance

Free in-house fitness centre

Subsidised health club memberships

Free onsite GP service

Pension options

Income protection

Electric car scheme

Emergency family care

Additional holiday leave

Travel insurance

Qualifications

• Experience in operational or administrative roles, preferably in legal or HR.
• Proficiency with Microsoft Office and related software is essential.

Responsibilities

• Support onboarding of consultants and manage operational tasks.
• Coordinate reporting for stakeholders and maintain databases.
• Identify process improvements to enhance operational efficiency.

Skills

Detail-oriented

Communication Skills

Organizational Skills

Proactive Task Management

Process Improvement

Education

Experience in operational or administrative roles

Proficiency with Microsoft Office

Understanding of recruitment/HR/finance software

Tools

Bullhorn

Intapp

Job description

The Team:

Re:link is Linklaters’ flexible lawyer platform. We provide Linklaters' clients and practice groups with access to a community of high-quality consultants to solve their flexible resourcing needs.

Re:link is a key part of Limitless, Linklaters’ Alternative Legal Services offering. Limitless draws together Linklaters’ paralegals, support lawyers, legal project managers and legal tech professionals as well as Re:link consultants. By drawing on talent from across the UK, it embraces a fully location agnostic model, ensuring the firm has access to the widest possible pool of talent to meet client needs.

The role:

We are seeking an Operations Assistant to join our expanding Operations Team. This role supports the operational team to deliver and continuously improve global Re:link financial, operational, HR and technology processes and activities to deliver exceptional client service. The ideal candidate will have a keen eye for detail, great communication skills, excellent organisational skills, and a proactive approach to managing tasks and improving existing processes.

Your main responsibilities will include:

1. Support the Operations Team members with the ongoing onboarding of consultants and placements, and maintenance of live assignments. This includes taking responsibility for certain workstreams and BAU tasks including time recording, reporting, HR and finance.

Reporting:

• Coordinate and distribute weekly, fortnightly, monthly and quarterly reports for internal and external stakeholders, including:
• Checking and dispatching specific client timesheets to clients.
• Assisting in the preparation of utilisation reports for internal placements.
• Updating the live assignment list.
• Deliver comprehensive training on Bullhorn for effective data management. Monitor and ensure quality of data input into database reflecting key statistics.

Assist with onboarding and offboarding processes for our consultants, including:

• Maintain security questions for IT sheets, assisting with the setup for new joiners.
• Support the Operations Team members in requesting and monitoring the creation of IT accounts and devices.

Time Recording:

• Oversee weekly and monthly time submissions, updating databases and leave trackers as needed.
• Coordinate with Finance to adjust start dates and activate necessary segments in Intapp.

Provide ad hoc assistance to wider team:

• Provide backup support across the team to ensure continuity of operations, stepping in to assist other team members inside and outside of the operations function during high-demand periods.

Process Improvement Initiation:

• Identify opportunities for process enhancements to streamline operations.
• Implement efficiencies in routine tasks and onboarding procedures.
• Assist the Operations team and wider Re:link team to drive and embed the use of AI in our business practices.

Administrative Support:

• Perform routine administrative tasks, including handling finance queries and managing documentation.
• Monitor and assist in the management of the Re:link inbox, ensuring timely escalation of queries to the appropriate team members.
• Ensure the extraction of key data elements from correspondence sent by the wider team.
• Assisting with arranging key meetings for the team, clients and consultants.

We are ideally looking for:

• Experience in operational or administrative roles, preferably within a legal, recruitment or corporate HR setting.
• Proficiency with Microsoft Office and a good understanding of recruitment/HR/finance and related software.
• Proactive and adaptable, with a focus on continuous improvement.

What’s on offer for you:

The role is being offered on a remote working basis with occasional travel to the London office for team meetings and activities. This is part of Linklaters and Re:link’s drive to offer flexibility and alternative working arrangements.

Our benefits:

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

If you think this role would suit you, please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( [e-mail] for legal roles or [e-mail] for business team roles ).