People Operations Assistant

TN United Kingdom; Basildon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a People Operations Assistant to be the first point of contact for People Operations support. In this role, you will manage customer issues, provide timely service, and build strong relationships across the business. This position offers a blend of office and remote work, allowing you to thrive in a collaborative environment. If you are organized, self-motivated, and passionate about supporting colleagues, this is an exciting opportunity to contribute to a dynamic team and enhance your professional growth.

Benefits

Two additional paid volunteering days

Flexible benefits scheme

4x salary life assurance

Up to 10% pension contribution

Opportunities for skill development

Qualifications

• Strong relationship-building skills with internal colleagues.
• Ability to manage customer issues and administrative queries.

Responsibilities

• Act as the first point of contact for People Operations support.
• Manage customer issues and collaborate with People Advisors.

Skills

Data Entry

Customer Service

Problem-Solving

Organizational Skills

Attention to Detail

Job description

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Your typical day might start with checking the team’s inbox for queries or issues that need resolving, escalating, or forwarding to the appropriate team. You might then update key stakeholders on task statuses, always aiming to provide high-quality service. Additionally, you could be carrying out data entry and data maintenance in our people systems, ensuring data integrity and utilising the system's full capabilities, or reviewing a colleague’s DBS application to ensure prompt processing.

People Operations Assistant Role

As a People Operations Assistant, you’ll be the first point of contact for People Operations support via email and phone. Your responsibilities include establishing strong relationships with internal colleagues, providing accurate and timely customer service, and resolving People transactions and administrative queries within agreed service levels.

You will have ownership and accountability for managing customer issues, working closely with the People Advisors and Operations Manager on tasks spanning the entire colleague lifecycle.

Ideal Candidate

You’re a people person who enjoys getting things done. You thrive in collaborative environments and excel at building meaningful relationships across the business to find creative solutions to issues. You should be comfortable working in the office two days a week with the remaining time remote.

Your role involves all aspects of the colleague lifecycle and offers exposure to all facets of People & Culture, including key projects supporting the wider business. If you are creative in problem-solving, energised by supporting customers, and committed to helping people flourish, we want to hear from you.

Success Criteria

• Highly organised and self-motivated
• Adaptable and flexible, capable of juggling multiple tasks
• Attention to detail
• Ability to work independently with good initiative and judgment

Benefits at Peabody

• Two additional paid volunteering days each year
• Flexible benefits scheme, including family-friendly options and discount portal access
• 4x salary life assurance
• Up to 10% pension contribution
• Opportunities for skill development and professional growth