Store Leader: Create Standout Customer Moments

Moss Bros Group; Guildford; Hybrid; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Competitive salary

Performance incentives

Career progression

Training and development

Job summary

Moss Bros Group in Guildford invites a dynamic Key Holder to join our team. You’ll lead by example on the shop floor, deliver outstanding customer experiences, and support daily store operations and openings and closings.

Ideal candidates bring energy, a customer‑focused attitude, and leadership potential to grow with the Moss family. If you’re keen to influence a team, celebrate individuality, and drive results through excellent service, this role is for you.

Qualifications

• Prior retail supervisory or leadership experience.
• Strong communication and interpersonal skills.
• Energy, enthusiasm and customer focus.
• Willingness to lead by example on the shop floor.

Responsibilities

• Lead by example on the shop floor and support opening/closing.
• Welcome, advise, style and build genuine customer connections.
• Drive results through excellent, natural service.
• Support the team with guidance and feedback during the day.
• Keep store standards, visuals, stock processes and operations sharp.
• Learn product knowledge and commercial awareness continuously.

Skills

Customer service

Leadership

Communication

Team motivation

Job description

Moss Bros Group in Guildford invites a dynamic Key Holder to join our team. You’ll lead by example on the shop floor, deliver outstanding customer experiences, and support daily store operations and openings and closings.

Ideal candidates bring energy, a customer‑focused attitude, and leadership potential to grow with the Moss family. If you’re keen to influence a team, celebrate individuality, and drive results through excellent service, this role is for you.