Store Leader: Grow People, Drive Service & Results

Moss Bros Group; Chelmsford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Moss Bros Group is seeking a Store Manager in Chelmsford (39 hours) to lead the store team and deliver excellent customer experiences. You’ll drive sales and KPI performance while building confidence and capability across your people.

The role focuses on leadership, store standards, and creating standout customer moments that reflect the Moss Way. You’ll own commercial performance, develop future leaders, and grow with a brand that values energy, culture, and meaningful customer connections

Qualifications

• Experience leading teams to deliver exceptional service and results.
• Ability to drive performance through culture and people.
• Strong focus on creating memorable customer moments.

Responsibilities

• Lead and develop the store team to high performance.
• Drive sales and KPIs through effective leadership.
• Maintain store standards and operational excellence.
• Use data and insight to guide commercial decisions.
• Provide energy, confidence, and accountability in store leadership.
• Foster a culture that recognises individual contribution and growth.

Skills

Team Leadership

Customer Service

KPI Driven

Store Operations

Data-Driven Decisions

Job description

Moss Bros Group is seeking a Store Manager in Chelmsford (39 hours) to lead the store team and deliver excellent customer experiences. You’ll drive sales and KPI performance while building confidence and capability across your people.

The role focuses on leadership, store standards, and creating standout customer moments that reflect the Moss Way. You’ll own commercial performance, develop future leaders, and grow with a brand that values energy, culture, and meaningful customer connections