People Experience and Internal Communications Lead

Silverstone International; Silverstone; On-site; GBP 70,000 - 90,000; Full time

Job summary

Silverstone International is seeking a People Experience and Internal Communications Lead to shape how we communicate with and engage a diverse workforce at Silverstone. You’ll drive the internal communications strategy, manage the new app, and refresh onboarding and culture programmes for permanent, casual and volunteer teams.

You will balance confidential information handling with clear storytelling, coordinating with the People & Culture team and Marketing to ensure timely, engaging content

Qualifications

• Experience in internal communications, employee engagement or people experience across diverse workforce.
• Ability to use data and feedback to drive decisions and improvements.
• Strong communication skills and ability to tailor tone for different audiences.
• Experience handling confidential data with discretion and integrity.
• Proven stakeholder management and collaboration with multiple departments.

Responsibilities

• Develop and deliver internal communications aligned to the People strategy and business priorities.
• Own and manage the internal comms app as content owner and rollout lead.
• Collaborate with department leads and Marketing to keep content accurate across workforce groups.
• Monitor engagement and adapt content based on feedback and analytics.
• Create multi-channel content including SharePoint, intranets, emails and digital formats.
• Support engagement initiatives, wellbeing and ESG-related activities.

Skills

Internal communications

Employee engagement

Data-driven decisions

Confidential data handling

Stakeholder management

Digital platform ownership

Organised under pressure

Job description

People Experience and Internal Communications Lead

Application Deadline: 30 October 2026

Department: People and Culture

Employment Type: Permanent - Full Time

Location: Silverstone

Reporting To: People and Culture Director

Description

Every team member’s story with Silverstone starts somewhere. Your job is to make it one they’ll remember.

You’ll be in charge of how we talk to our team and how they experience working here, from the day they join to the day they leave. That means running our internal communications supported by our new app, rebuilding our onboarding experience, and getting revitalising our engagement and culture programmes for our permanent, casual and volunteer teams.

We need someone who’s written for lots of different audiences, can handle confidential information properly and makes decisions based on what the data and feedback tell them. There’s always something going on here, so you’ll need to enjoy a busy, varied workload.

JOB PURPOSE

The role of People Experience and Internal Communications Lead will help shape and deliver communication and engagement initiatives that connect team members to our strategy, values and culture. This role will help shape the Silverstone internal comms strategy and redesign the people experience agenda for all workforce groups, including the team member lifecycle from onboarding and induction to exit.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Key Responsibilities

Internal Communications

• Develop and deliver clear, accessible and engaging internal communications that support our People strategy aligned to business priorities
• Own and manage the internal comms app as the single point of contact for content, structure and roll-out
• Work with department leads and the Marketing team to keep content accurate, timely and relevant across our three workforce groups
• Monitor usage and engagement and adapt content and format based on feedback
• In addition to our new Internal Communications App, create content across a variety of communication channels, including SharePoint, intranet platforms, email communications, presentations, briefings, scripts and digital content
• Manage and enhance internal communication channels and resources to ensure team members can easily access relevant information

Engagement & Culture

• Contribute to the development and delivery of initiatives that strengthen employee engagement, inclusion and overall employee experience
• Support the redesign of our team member values and supporting our Head of People & Culture to embed these into our culture and ways of working
• Support delivery of engagement surveys and help turn results into action plans
• Support wider engagement initiatives and social/culture drivers including team wellbeing
• Support Silverstone's charity and community engagement activities, playing an active role in our ESG strategy and Benefit & Reward strategy

Onboarding & Induction

• Collaborate with the People & Culture team and wider key stakeholders to reimagine induction and onboarding for all of workforce groups, creating informative and unforgettable experiences that set our team up for success from day one
• Build a consistent, welcoming first day/first shift experience for all Silverstone team members
• Coordinate with department managers and key stakeholders to keep onboarding on track

Exit Experience

• Manage exit processes end to end across all workforce groups
• Conduct exit interviews, analyse themes and report insight back to P&C leadership

Skills, Knowledge and Expertise

• Experience in internal communications, employee engagement or people experience, ideally across a mixed permanent/casual/volunteer workforce
• Experience in using data to drive decisions
• Confident communicator, comfortable adapting tone and channel for different audiences
• Experience in handling sensitive and confidential data
• Strong stakeholder management
• Comfortable owning a digital platform/app and iterating it based on user feedback
• Resilient and organised in a fast-paced, event-led environment with seasonal peaks

SUSTAINABILITY

We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.