People Business Partner

Pinnacle Group; City Of London; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A leading service provider in the UK is seeking People Business Partners to join their People Team. The roles focus on providing strategic HR support to operational leaders and improving team performance. The ideal candidates will have substantial HR generalist experience and a strong background in complex employee relations. This hybrid position offers competitive salary and benefits including flexible working arrangements and additional leave packages.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Car/Car Allowance

Electric Vehicle Scheme

Qualifications

• Substantial experience in a People Business Partner role or equivalent.
• Strong track record in handling complex employee relations cases.
• Experience in a commercial, operational environment.

Responsibilities

• Act as primary contact for operational leaders on people matters.
• Oversee delivery of advice and casework, ensuring compliance.
• Drive process improvements within the People team.

Skills

HR generalist experience

Leading complex employee relations cases

Developing People teams

Knowledge of HR systems

Job description

Overview

Pinnacle Group are looking for 2 x People Business Partners to join our People Team. Reporting into the Group People Director, these new roles have been created to strengthen the link between the People Team and the business and to establish a consistent, commercially focused people service. Each position will be aligned to the separate parts of the business - Facilities Management and Homes & Corporate Teams. The People Business Partners (PBP's) will work directly with operational leaders, providing trusted advice and hands-on support to drive performance, engagement, and compliance. In addition, the PBP's will work with a small team of HR Advisors to ensure managers receive timely, consistent, and high-quality ER support across the business.

This is an exciting opportunity for experienced, commercially focused and high performing People Business Partners who have a background in a fast paced, multi-site service organisation, (e.g. facilities management, hospitality, retail, or property).

This is a hybrid role with frequent travel into our Holborn Head Office, our Chelmsford Office and other offices across the UK. The salary for this role is up to £75,000 based on experience, a performance related bonus of up to 15% and a car allowance.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our Values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Business Partnering
  • Act as the primary contact for operational leaders, providing clear, pragmatic advice on all people matters.
  • Partner with senior managers to improve capability and skills of front-line managers and supervisors.
  • Partner with Divisional Managing Director to drive colleague engagement and team performance.
  • Use workforce data and insight to inform decision-making and highlight risks and opportunities.
  • Ensure people initiatives are practical, commercially sound, and aligned to operational needs.
• Employee Relations
  • Oversee delivery of advice and casework, ensuring consistency, compliance, and quality.
  • Provide escalation support and guidance for more complex or sensitive employee issues, lead on complex ER cases (disciplinary, grievance, absence, performance management).
  • Ensure fair, consistent, and legally compliant handling of all ER issues across the business.
  • Review and strengthen policies, processes, and training to reduce ER risk.
• Operational Improvement & Projects
  • Drive process improvements within People team to create a more efficient, business-aligned function.
  • Lead or contribute to people-related projects such as organisational change, engagement, or policy updates.

Key requirements

• Substantial HR generalist experience at PBP or equivalent level, ideally within a commercially focused, operational environment (e.g. logistics, retail, services, FM/property).
• Strong track record of leading complex ER cases through to successful resolution.
• Previous experience of developing People teams.
• Knowledge of HR systems.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme