People Administrator Pontypool

The Owl Centre Ltd; Pontypool; Hybrid; GBP 21,000 - 31,000; Full time

Job summary

The Owl Centre Ltd in Pontypool is hiring a permanent, full-time People Team Administrator to support the HR lifecycle and payroll within a hybrid working setup. You will liaise with the People Team and Talent Team to deliver our people strategy, supporting colleagues with queries and maintaining HR systems.

You will help manage onboarding/offboarding, contracts, changes in roles, and payroll accuracy, while building strong relationships across teams to ensure smooth processes and a positive

Qualifications

• Experience in a HR/People Team environment.
• Proficient with Microsoft Office applications.
• Experience working with different HR systems.
• Basic knowledge of HR processes and the employee lifecycle.

Responsibilities

• Act as first point of contact for colleagues on day-to-day people queries and provide timely guidance.
• Maintain and update People and Payroll systems with accurate data for payroll processing.
• Process lifecycle changes (maternity/paternity, job changes, flexible working requests) to ensure a compliant employee experience.
• Manage onboarding and offboarding by preparing/emitting contracts and updating HR records.
• Process reference requests, leaver letters, and holiday payments with relevant teams to ensure smooth exits.
• Coordinate onboarding with the Talent Team and ensure new starters have the information and support they need.
• Prepare and check People Team documents within deadlines, ensuring accuracy and compliance.
• Update payroll changes, starters and leavers trackers to keep data current for payroll.
• Review the People Team mailbox, prioritise queries, and route to appropriate team members.

Skills

Communication

Organization

Time management

Team collaboration

Tools

Microsoft Office

HRIS

Payroll software

Job description

This is a permanent, full time position with a requirement to attend our Pontypool office twice a week as part of a hybrid working arrangement.

As our People Team Administrator here at Owl, you are a key member of our People Team and work with both the People Op e ratio ns and People Talent Team to deliver our people strategy. You support Owl colleagues with all their people queries through their lifecycle, support with payroll and be proactive, supportive and solutions focussed.

• Act as the first point of contact for colleagues’ day to day people related queries by providing timely guidance, resolving routine issues and ensuring colleagues feel supported and informed.
• Maintain and update our People and Payroll systems by regularly reviewing, inputting and updating colleague information in our systems, to ensure effective people management and payroll processing.
• Process employee lifecycle changes by processing and updating records for maternity/paternity leave, job changes, and flexible working requests, ensuring a smooth, accurate and compliant experience for colleagues throughout their employment.
• Manage new starter and leaver processes by preparing and issuing employment contracts, completing necessary documentation, and updating HR systems to ensure a smooth onboarding and offboarding experience and accurate employee records.
• Process employment reference requests, preparing leaver letters, and confirm holiday payments by checking colleague records and liaising with the relevant teams to ensure accurate, timely information and a smooth exit process for colleagues.
• Work closely with the Talent Team to coordinate onboarding activities, prepare necessary documentation and ensure all new starters have the information, resources and support they need for a smooth and positive start to the organisation.
• Prepare and check people team documents accurately and within required deadlines by following established processes and maintaining attention to detail, ensuring compliance, consistency, and timely support for colleagues and the wider People team.
• Maintain and regularly update payroll changes, starters, and leavers trackers by recording colleague information accurately and promptly, ensuring the Payroll and People teams have reliable, up-to-date data to support accurate payroll processing and employee record management.
• Complete first-level payroll checks, submit monthly payroll inputs, and liaise with the payroll provider to verify colleague pay changes and resolve discrepancies, ensuring payroll is accurate, complete, and processed on time.
• Monitor the People Team mailbox by reviewing incoming queries, prioritising requests, and directing them to the appropriate team member, ensuring timely responses and efficient communication across the People team.

You’re someone who is:

• A great communicator who is highly organised
• Able to work on multiple tasks at one time and meet deadlines
• Positive and passionate about our mission
• Able to build great relationships and work collaboratively within a team

You're someone who has:

• Experience of working in a HR/People Team
• Experience of working with Microsoft packages
• Experience of working with different systems
• Basic knowledge of HR processes and the employee lifecycle

You’re someone who lives by our values

• We are one team
• We are reliable
• We are creative
• We are passionate