People Administrator

The Owl Centre; Pontypool; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

The Owl Centre in Pontypool is seeking a People Team Administrator to join our HR team on a permanent, full-time basis. You will support payroll, respond to colleagues' queries, and help manage employee records across our systems in a hybrid office arrangement (in-person twice a week).

You will work with the People Operations and People Talent teams to handle lifecycle events, onboarding and departures, and payroll checks, ensuring accurate data and timely responses.

Qualifications

• Experience in a HR/People Team environment.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple tasks and meet deadlines.
• Comfort with payroll data and employee lifecycle processes.

Responsibilities

• Be the first point of contact for colleagues on day-to-day HR queries.
• Maintain and update People and Payroll systems with accurate data.
• Process lifecycle changes (maternity/paternity, changes, flexible working).
• Manage starter and leaver processes, contracts and onboarding/offboarding records.
• Handle reference checks and holiday payments with relevant teams.
• Coordinate onboarding activities with the Talent Team.
• Prepare HR documents and ensure timely, accurate record-keeping.
• Update payroll changes, starters and leavers trackers.
• Perform first-level payroll checks and liaise with payroll provider.
• Monitor the People Team mailbox and route requests to the right colleagues.

Skills

Communication

Organisation

Multitasking

Relationship building

Team collaboration

HR experience

Written communication

HR processes

Tools

Microsoft Office

HRIS/Payroll systems

Job description

This is a permanent, full time position with a requirement to attend our Pontypool office twice a week as part of a hybrid working arrangement.

As our People Team Administrator here at Owl, you are a key member of our People Team and work with both the People Operations and People Talent Team to deliver our people strategy. You support Owl colleagues with all their people queries through their lifecycle, support with payroll and be proactive, supportive and solutions focussed.

• Act as the first point of contact for colleagues' day to day people related queries by providing timely guidance, resolving routine issues and ensuring colleagues feel supported and informed.

• Maintain and update our People and Payroll systems by regularly reviewing, inputting and updating colleague information in our systems, to ensure effective people management and payroll processing.

• Process employee lifecycle changes by processing and updating records for maternity/paternity leave, job changes, and flexible working requests, ensuring a smooth, accurate and compliant experience for colleagues throughout their employment.

• Manage new starter and leaver processes by preparing and issuing employment contracts, completing necessary documentation, and updating HR systems to ensure a smooth onboarding and offboarding experience and accurate employee records.

• Process employment reference requests, preparing leaver letters, and confirm holiday payments by checking colleague records and liaising with the relevant teams to ensure accurate, timely information and a smooth exit process for colleagues.

• Work closely with the Talent Team to coordinate onboarding activities, prepare necessary documentation and ensure all new starters have the information, resources and support they need for a smooth and positive start to the organisation.

• Prepare and check people team documents accurately and within required deadlines by following established processes and maintaining attention to detail, ensuring compliance, consistency, and timely support for colleagues and the wider People team.

• Maintain and regularly update payroll changes, starters, and leavers trackers by recording colleague information accurately and promptly, ensuring the Payroll and People teams have reliable, up-to-date data to support accurate payroll processing and employee record management.

• Complete first-level payroll checks, submit monthly payroll inputs, and liaise with the payroll provider to verify colleague pay changes and resolve discrepancies, ensuring payroll is accurate, complete, and processed on time.

• Monitor the People Team mailbox by reviewing incoming queries, prioritising requests, and directing them to the appropriate team member, ensuring timely responses and efficient communication across the People team.
  

Youre someone who is:

• A great communicator who is highly organised

• Able to work on multiple tasks at one time and meet deadlines

• Positive and passionate about our mission

• Able to build great relationships and work collaboratively within a team

Youre someone who has:

• Experience of working in a HR/People Team

• Experience of working with Microsoft packages

• Experience of working with different systems

• Great written communication

• Basic knowledge of HR processes and the employee lifecycle

Youre someone who lives by our values

• We are one team

• We are reliable

• We are creative

• We are passionate