People administrator

Sense; Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Sense is seeking an organised, proactive People Team Administrator to join our HR and Learning & Development support function on a hybrid basis from our office in Selly Oak. You will provide admin support across the employee lifecycle, help with recruitment and onboarding, maintain records, and assist payroll and reporting to empower managers and employees.

The role suits someone with experience in a busy admin environment who enjoys variety and is keen to develop a career within HR and People.

Qualifications

• Experience in a busy admin team, preferably HR, recruitment or learning & development.
• Experience supporting or administering recruitment processes.
• Experience handling a high volume of queries by telephone and email.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Excellent written and verbal communication skills with a calm, professional approach.
• Good IT skills, including Microsoft Office, with experience using Excel (VLOOKUPs and pivot tables).
• Experience using HR, recruitment, learning or other complex information management systems.
• Experience working with and manipulating reports and data.
• Experience supporting learning and development administration.
• Strong attention to detail and a commitment to high-quality work.
• Understanding GDPR and confidentiality.

Responsibilities

• Provide a friendly, professional and responsive service to employees, managers and candidates.
• Manage queries received through People team inboxes and phones, resolving routine enquiries and escalating where appropriate.
• Support recruitment and onboarding, including offers, contracts and pre-employment checks.
• Provide admin support across the employee lifecycle including starters and leavers.
• Maintain accurate employee records and ensure GDPR-compliant handling.
• Offer first-line information on routine HR matters to managers and staff.
• Support payroll administration with timely employee changes.
• Coordinate learning and development activity and training administration.
• Administrate People and learning systems and complete workflows on time.
• Produce reports and data to support the wider People team.
• Help ensure accessible People processes and arrange extra support as needed.
• Collaborate across the People team to maintain a high-quality service.

Skills

HR administration

Organisation

Communication

IT skills

Data handling

GDPR awareness

Tools

HRIS

MS Excel

LMS

Job description

We are looking for an organised, proactive and people-focusedPeople Team Administrator to join our People team here at Sense. This is a permanent role, working on a hybrid basis from our office in Selly Oak 2-3 days per week.

This is a varied role where you will provide administrative support across HR and learning & development, helping to deliver a great experience for our employees and managers.

It’s a brilliant opportunity for someone with experience in a busy administrative environment who enjoys variety, takes pride in getting the details right and would like to continue developing their career within HR and People.

Key Responsibilities

• Provide a friendly, professional and responsive service to employees, managers and candidates.
• Manage queries received through our People team inboxes and phone lines, resolving routine enquiries and escalating where appropriate.
• Support recruitment and onboarding, including preparing offers and contracts and completing DBS, reference, qualification and other pre-employment checks.
• Provide administrative support throughout the employee lifecycle, including starters, leavers and employee changes.
• Maintain accurate employee records and ensure information is handled securely and in line with GDPR.
• Provide first-line information and support to managers and employees on routine HR matters, including maternity, sickness and right-to-work queries.
• Support payroll administration, ensuring employee changes are processed accurately and on time.
• Coordinate learning and development activity, including booking and cancelling training, preparing materials, processing invoices and supporting colleagues to access training.
• Administer our People and learning systems, maintaining accurate information and completing workflows within agreed timescales.
• Produce and work with reports and data to support the wider People team.
• Help ensure our People processes are accessible and inclusive, including arranging additional support where required.
• Work collaboratively with colleagues across the wider People team to provide a consistent and high-quality service.

About you

We are looking for someone with:

• Experience working within a busy, fast-paced administrative team, ideally within HR, recruitment or learning and development.
• Experience supporting or administering recruitment processes.
• Experience handling a high volume of queries by telephone and email.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Excellent written and verbal communication skills and a calm, professional approach.
• Good IT skills, including Microsoft Office, with experience using Excel including VLOOKUPs and pivot tables.
• Experience using HR, recruitment, learning or another complex information management system.
• Experience working with and manipulating reports and data.
• Experience supporting learning and development administration.
• Strong attention to detail and a commitment to producing accurate, high-quality work.
• An understanding of GDPR and the importance of maintaining confidentiality.
• Excellent customer service skills and the ability to build positive working relationships.
• An understanding of equality, diversity and inclusion and a commitment to making processes accessible for everyone.

Knowledge of safer recruitment processes when working with children and vulnerable adults would also be valuable.

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We’re proud to be aDisability confident leaderand a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of ournew three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future. For further information visit: Transforming Sense, together: our three-year plan - Sense

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re better together

To apply

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.