Hybrid HR & People Administrator — Impact & Support

Sense; Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Sense is seeking an organised, proactive People Team Administrator to join our HR and Learning & Development support function on a hybrid basis from our office in Selly Oak. You will provide admin support across the employee lifecycle, help with recruitment and onboarding, maintain records, and assist payroll and reporting to empower managers and employees.

The role suits someone with experience in a busy admin environment who enjoys variety and is keen to develop a career within HR and People.

Qualifications

• Experience in a busy admin team, preferably HR, recruitment or learning & development.
• Experience supporting or administering recruitment processes.
• Experience handling a high volume of queries by telephone and email.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Excellent written and verbal communication skills with a calm, professional approach.
• Good IT skills, including Microsoft Office, with experience using Excel (VLOOKUPs and pivot tables).
• Experience using HR, recruitment, learning or other complex information management systems.
• Experience working with and manipulating reports and data.
• Experience supporting learning and development administration.
• Strong attention to detail and a commitment to high-quality work.
• Understanding GDPR and confidentiality.

Responsibilities

• Provide a friendly, professional and responsive service to employees, managers and candidates.
• Manage queries received through People team inboxes and phones, resolving routine enquiries and escalating where appropriate.
• Support recruitment and onboarding, including offers, contracts and pre-employment checks.
• Provide admin support across the employee lifecycle including starters and leavers.
• Maintain accurate employee records and ensure GDPR-compliant handling.
• Offer first-line information on routine HR matters to managers and staff.
• Support payroll administration with timely employee changes.
• Coordinate learning and development activity and training administration.
• Administrate People and learning systems and complete workflows on time.
• Produce reports and data to support the wider People team.
• Help ensure accessible People processes and arrange extra support as needed.
• Collaborate across the People team to maintain a high-quality service.

Skills

HR administration

Organisation

Communication

IT skills

Data handling

GDPR awareness

Tools

HRIS

MS Excel

LMS

Job description

Sense is seeking an organised, proactive People Team Administrator to join our HR and Learning & Development support function on a hybrid basis from our office in Selly Oak. You will provide admin support across the employee lifecycle, help with recruitment and onboarding, maintain records, and assist payroll and reporting to empower managers and employees.

The role suits someone with experience in a busy admin environment who enjoys variety and is keen to develop a career within HR and People.