Pensions Service Team Leader

Royal Mail Group; Sheffield; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Up to 10% bonus

25 days annual leave + bank holidays

Pension with CDC contributions

Dental insurance

Health assessment

Benefits account

Wellbeing support

Job summary

Royal Mail Group is seeking an experienced Pensions Service Team Leader to manage the Retirements team, supporting active and deferred members of the Royal Mail Pension Plan. This role requires strong leadership, governance, and a customer-focused approach in a busy pensions centre.

You will oversee workloads, performance, and compliance, driving efficiency improvements while developing talent and ensuring accurate pension calculations and payments in line with plan rules.

Qualifications

• Proven leadership of a pensions services team.
• Experience delivering accurate, efficient pensions administration.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead and develop a team of Pensions Administrators to deliver a customer-focused service.
• Plan workloads and monitor performance to meet service levels.
• Ensure compliance with Trustee requirements and regulatory standards.
• Coach, mentor and support team members through regular one-to-ones.
• Drive process improvements and efficiency across pensions services.

Skills

People leadership

Pensions administration

Stakeholder management

Analytical skills

Planning and organisation

Education

Pensions qualification (Certificate/Advanced Diploma)

Job description

Pensions Service Team Leader

Location: Royal Mail, Pond Street, Sheffield, S98 6HR - we expect a minimum of 4 days' office attendance

Permanent, Full time

Salary & Benefits

Competitive basic salary

Plus:
Up to 10% annual bonus potential
25 days annual leave plus bank holidays
Pension: access to the UK's only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*

We're looking for an experienced people leader to join our Pensions Services Centre and lead the Retirements team responsible for supporting active and deferred members of the Royal Mail Pension Plan.

This is an exciting opportunity to manage and develop a team of Pensions Administrators, ensuring workloads are effectively managed and members receive an accurate, efficient and professional pensions administration service. You'll monitor performance, maintain compliance with Trustee requirements and agreed service levels, and identify opportunities to improve efficiency and the overall member experience.

You'll join a large and established pensions operation, with the opportunity to develop your leadership experience and build broader knowledge across other areas of Pensions Services, including the Royal Mail Collective Pension Plan.

What You'll Be Doing

• Leading, motivating and developing a team of Pensions Administrators to deliver an accurate, efficient and customer-focused service
• Planning and allocating workloads to ensure appropriate team coverage and delivery against agreed service levels
• Monitoring team performance and outputs, using data to identify trends and drive improvements
• Holding regular one-to-ones and providing ongoing coaching, mentoring and support
• Ensuring processes and controls are operating effectively, and services remain compliant with Trustee, legislative and regulatory requirements
• Identifying and delivering efficiencies, challenging existing ways of working and supporting continuous improvement
• Ensuring accurate calculation and payment of pension benefits in accordance with Royal Mail Pension Plan rules
• Building effective relationships with colleagues, Trustees, suppliers and other internal and external stakeholders
• Supporting the delivery of operational and financial targets.

What We're Looking For

You'll be a confident and supportive leader who can motivate others, manage performance and maintain high standards within a structured service environment.

We're looking for:

• Strong people leadership experience, with the ability to lead, coach, mentor and develop others
• Experience managing team workloads, performance and service delivery
• Strong stakeholder management skills
• Knowledge of pensions administration and the principles of working within a regulated environment
• A customer-focused approach, with the ability to deliver against demanding timescales and agreed service levels
• Strong planning and organisational skills, with the ability to manage competing priorities
• Good analytical and numeracy skills, with experience using performance information to improve efficiency
• Excellent written and verbal communication skills
• The ability to challenge existing processes and support continuous improvement.

Desirable Skills and Experience

• Previous experience within pensions administration
• Experience working in a shared services environment
• Knowledge of UK pensions, particularly Defined Benefit or Career Average schemes
• A relevant professional pensions qualification, such as a Certificate or Advanced Diploma in Pensions Administration, PMI qualification or equivalent.

Benefits & Rewards

In addition to the salary and benefits outlined above, you'll also enjoy:

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Supportive and generous company sick pay
Funded Dental - As a manager you are eligible to a level of employer funded dental insurance**
Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years**
Benefits Account - With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.

*Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service
**Available only to permanent employees

We are committed to transparency about our career opportunities and the qualities we value. To help you succeed, we provide competency interview questions in advance so you can prepare your best examples.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: Tuesday 6th October 2026. Please note, this advert may close early if the appropriate number of applications has been reached.