Pensions Service Team Leader

Royal Mail; Sheffield; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Pension: CDC scheme

Bonus potential up to 10%

Job summary

Royal Mail is seeking a Pensions Service Team Leader to manage a team of Pensions Administrators in Sheffield. You will plan workloads, monitor performance and coach staff to ensure accurate and efficient pensions administration for active and deferred members.

The role requires strong people leadership, stakeholder management and knowledge of pensions administration within a regulated environment. A minimum 4 days in-office attendance is expected, with opportunities to develop broader pensions

Qualifications

• Strong people leadership experience and ability to coach, mentor and develop others.
• Experience managing team workloads, performance and service delivery.
• Knowledge of pensions administration and working within a regulated environment.

Responsibilities

• Lead a team of Pensions Administrators to deliver accurate, efficient and customer-focused service.
• Plan workloads and monitor performance to meet service levels and Trustee requirements.
• Maintain compliance with regulatory and scheme rules and drive continuous improvement.

Skills

People leadership

Team management

Stakeholder management

Pensions administration

Customer focus

Planning & organisation

Analytical skills

Communication skills

Education

Pensions qualification (cert/adv diploma)

Job description

Job reference 342495

Pensions Service Team Leader

Location: Royal Mail, Pond Street, Sheffield, S98 6HR - we expect a minimum of 4 days' office attendance

Permanent, Full time

Salary & Benefits

Competitive basic salary

Plus:

• Up to 10% annual bonus potential
• 25 days annual leave plus bank holidays
• Pension: access to the UK’s only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*

We’re looking for an experienced people leader to join our Pensions Services Centre and lead the Retirements team responsible for supporting active and deferred members of the Royal Mail Pension Plan.

This is an exciting opportunity to manage and develop a team of Pensions Administrators, ensuring workloads are effectively managed and members receive an accurate, efficient and professional pensions administration service. You’ll monitor performance, maintain compliance with Trustee requirements and agreed service levels, and identify opportunities to improve efficiency and the overall member experience.

You’ll join a large and established pensions operation, with the opportunity to develop your leadership experience and build broader knowledge across other areas of Pensions Services, including the Royal Mail Collective Pension Plan.

What You’ll Be Doing

• Leading, motivating and developing a team of Pensions Administrators to deliver an accurate, efficient and customer-focused service
• Planning and allocating workloads to ensure appropriate team coverage and delivery against agreed service levels
• Monitoring team performance and outputs, using data to identify trends and drive improvements
• Holding regular one-to-ones and providing ongoing coaching, mentoring and support
• Ensuring processes and controls are operating effectively, and services remain compliant with Trustee, legislative and regulatory requirements
• Identifying and delivering efficiencies, challenging existing ways of working and supporting continuous improvement
• Ensuring accurate calculation and payment of pension benefits in accordance with Royal Mail Pension Plan rules
• Building effective relationships with colleagues, Trustees, suppliers and other internal and external stakeholders
• Supporting the delivery of operational and financial targets

What We’re Looking For

You’ll be a confident and supportive leader who can motivate others, manage performance and maintain high standards within a structured service environment.

We’re looking for:

• Strong people leadership experience, with the ability to lead, coach, mentor and develop others
• Experience managing team workloads, performance and service delivery
• Strong stakeholder management skills
• Knowledge of pensions administration and the principles of working within a regulated environment
• A customer-focused approach, with the ability to deliver against demanding timescales and agreed service levels
• Strong planning and organisational skills, with the ability to manage competing priorities
• Good analytical and numeracy skills, with experience using performance information to improve efficiency
• Excellent written and verbal communication skills
• The ability to challenge existing processes and support continuous improvement.

Desirable Skills And Experience

• Previous experience within pensions administration
• Experience working in a shared services environment
• Knowledge of UK pensions, particularly Defined Benefit or Career Average schemes
• A relevant professional pensions qualification, such as a Certificate or Advanced Diploma in Pensions Administration, PMI qualification or equivalent.

Benefits & Rewards

In addition to the salary and benefits outlined above, you'll also enjoy:

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance**
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years**
• Benefits Account – With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.
• Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview.

We are committed to transparency about our career opportunities and the qualities we value. To help you succeed, we provide competency interview questions in advance so you can prepare your best examples.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: Tuesday 6th October 2026. Please note, this advert may close early if the appropriate number of applications has been reached.