Work Area Manager

Royal Mail Group; Chester; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

10% bonus potential

25 days annual leave

Generous pension scheme

Job summary

Royal Mail Group in Chester is seeking a Work Area Manager to lead a busy mail centre area. You will manage a dedicated team, run regular one-to-one and team meetings, review performance daily, and drive health and safety, efficiency and continuous improvement.

You will support the Shift Manager, ensure service targets are met, and handle attendance, training and development within your area. Shift patterns are Monday to Friday, 22:00–07:42 with flexibility required; this is a full-time

Qualifications

• Leadership, people management and team development.
• Strong people skills and inclusive leadership.
• Resilience and adaptability under pressure.
• Drive high standards, coaching and accountability.
• Experience in transformation and value-driven improvements.
• Customer-centric mindset focused on end-to-end service.

Responsibilities

• Lead a dedicated team of both full- and part-time staff.
• Hold regular one-to-one and team meetings and review daily performance.
• Champion health and safety initiatives and drive efficiency improvements.
• Support the Shift Manager and ensure high quality service to customers.
• Manage attendance, sickness, and training within your area and contribute to continuous improvement.

Skills

Leadership Focus

People Focus

Resilience Focus

Achievement Focus

Improvement Focus

Customer Centric Focus

Job description

Work Area Manager

Salary £36,353 - £39,353 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme

Full time,Fixed Term

Chester Mail Centre, Jupiter Drive, Chester West Employment Park, Chester, CH1 4PA

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift patterns: Monday to Friday, hours between 22:00 - 07:42, Flexibility will be required.

What does the role involve? Leading a dedicated team of full and part time employees, you'll hold regular one to one and team meetings and review the area's performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you'll manage your team's sick absence, attendance, training and development and you'll get involved in our programme of continuous improvement.

What skills and experience are we looking for? As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Assessment The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.

Job reference number 342561

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: Friday 2nd Oct. Please note, this advert may close early if the appropriate number of applications has been reached.
Shortlisting: Week commencing 5th October
Interviews expected: Week Commencing Mid October