Collections Customer Operations Manager

Allscreens Nationwide Ltd; West of England; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% on-target bonus

25 days annual leave

Pension scheme

Enhanced parental leave

Job summary

Royal Mail is recruiting a Collections Customer Operations Manager in Bristol to lead the end-to-end collections operation, guiding a team to collect items from small to medium outlets and deliver exceptional service. The role demands a strong leader who fosters inclusivity and upholds company values.

With a salary in the £45,888–£50,476 range (dependent on experience) plus a potential 10% bonus, you also receive 25 days' holiday and a generous pension.

Qualifications

• This is a highly responsible leadership role overseeing the Collections operation and front-line teams.
• Experience in managing customer collections or operations is preferred.

Responsibilities

• Lead and inspire a team of front-line colleagues to collect items and deliver quality service.
• Collaborate with Trade Unions to drive performance improvement.
• Manage people resources and project activity to optimise collection operations.

Job description

Royal Mail is something special, a well-loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 342206Collections Customer Operations Manager£45,888

- £50,476 (dependent on experience)plus potential 10% bonus, 25 days annual leave and generous pensionFull time, PermanentBristol MC, Filton, Bristol, BS34 7ST

ABOUT US

We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Collections operation, you'll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.

Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you'll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You'll play a major part in the trust we build with customers.

SHIFT

Monday to Friday between 10:00 and 20:00. Flexibility will be required to meet the needs of the unit.

WHAT YOU'LL GET

We're asking for a lot, but you'll get a lot in return. First, there's the 10% on target bonus, generous holiday allowance, flexible working options, a pension scheme and an excellent parental leave policy. You'll also benefit from enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave. As part of our commitment to your wellbeing, you'll receive supportive and generous company sick pay, and eligibility to a level of employer funded dental insurance

- and a health assessment every two years*. You'll have access to your personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

Your wellbeing matters to us, which is why you and your family have 24/7 access to tools, services and advice supporting your physical, mental, financial and social health-completely free. And of course, there are all the exciting career opportunities that come with leading a team and shaping key decisions. All this comes with the great sense of pride you'll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate and you're not afraid to do things differently and champion change, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: Friday 28th August 2026. Please note, this advert may close early if the appropriate number of applications has been reached.