Pensions & Payroll Administrator (Bureau)

Civica; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private Medical Insurance

Health Cash Plan

Dental Insurance

EV Scheme

Affinity Groups

Bounty Bonus

Job summary

Civica is seeking a Payroll Bureau Pensions Administrator to deliver pension administration services for a portfolio of payroll customers, reporting to the Pensions Manager, and taking ownership of pension-related activities across the payroll cycle.

You will manage pension queries, ensure compliance with pensions legislation, and maintain strong customer relationships while contributing to Civica’s reputation for outstanding payroll and pension services.

Qualifications

• Experience in payroll and pensions administration.
• Able to manage multiple priorities and meet deadlines.
• Strong customer service and data integrity focus.
• Knowledge of pensions legislation is a plus.

Responsibilities

• Take ownership of pension administration from start to finish of the payroll cycle.
• Maintain payroll procedures and customer documentation.
• Handle pension and payroll queries within service levels.
• Calculate employee and employer pension contributions and adjustments.
• Prepare and submit statutory pension returns.
• Complete pension-related year-end activities.
• Ensure compliance with pensions legislation and best practice.
• Support the implementation of new customers and changes to existing pension schemes.
• Build relationships through regular communication and outstanding service delivery.
• Assist with external audits and compliance checks.
• Support testing for system upgrades and service improvements.
• Provide cover during periods of annual leave or absence.
• Support customer contact lines and ad-hoc customer projects.
• Maintain confidentiality and data security.

Skills

Payroll experience

Pensions experience

Customer service

Job description

Civica is seeking a Payroll Bureau Pensions Administrator to deliver pension administration services for a portfolio of payroll customers, reporting to the Pensions Manager, and taking ownership of pension-related activities across the payroll cycle.

You will manage pension queries, ensure compliance with pensions legislation, and maintain strong customer relationships while contributing to Civica’s reputation for outstanding payroll and pension services.