Pensions Officer - Payroll, Payments and Projects

London Borough of Richmond upon Thames; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A London local authority is looking for a detail-oriented Pensions Officer to join their Payroll, Payments and Projects team. The successful candidate will ensure pensioners receive accurate payments, contribute to service delivery improvements, and develop advanced data analytics skills through a funded apprenticeship. The role requires strong problem-solving abilities and excellent communication skills, with a commitment to equality and promoting diversity within the workplace. Offers include flexible working arrangements and a generous pension plan.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Proven ability to incorporate complex rules into calculations.
• Ability to manage conflicting demands and prioritize work.
• Comfortable working with complex data and payroll processes.

Responsibilities

• Ensure pensioners receive accurate and timely payments.
• Contribute to strategic projects that improve service delivery.
• Develop data analytics skills through a funded apprenticeship.

Skills

Numeracy

Communication

IT skills (Microsoft packages)

Problem-solving

Job description

An exciting opportunity has arisen to work as a Pensions Officer within our Payroll, Payments and Projects team. In this role, you will be at the heart of our operations, ensuring that pensioners receive accurate and timely payments and contributing to strategic projects that improve service delivery. This role is perfect for someone who thrives on detail, enjoys problem‑solving, and wants to make a tangible impact. You'll also have the opportunity to develop advanced data analytics skills through a funded Level 4 Data Analyst apprenticeship, equipping you with expertise in data interrogation tools and preparing you for future career growth in a data‑driven environment. The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest and Wandsworth.

We're seeking a proactive and detail‑driven professional who can combine technical accuracy with excellent communication skills. The ideal candidate will be comfortable working with complex data, managing payroll processes, and supporting projects that improve service delivery.

• Highly numerate, with the proven ability to incorporate complex rules into calculations
• Able to determine your own work priorities and manage conflicting demands appropriately
• Able to recognise when a process or policy is not working as effectively as it could and make suggestions as to how it could be improved
• Communicate well with a range of audiences including colleagues, Human Resources, Payroll, schools and external employers' representatives.
• Proficient IT skills with the major Microsoft packages
  Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
• We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offences Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
• We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.