Pensions Client Director

JR United Kingdom; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative and growing organization in the Pensions administration sector is seeking a Pensions Client Director. This pivotal role involves overseeing strategic and operational management of key client accounts, ensuring service excellence and driving commercial growth. You will lead relationship management, implement client-focused solutions, and collaborate with leadership to mitigate risks. Join a dynamic team that values expertise and fosters an inclusive culture, offering tailored learning and development opportunities for your career growth.

Benefits

Tailored learning and development

Flexible working culture

Commitment to innovation

Inclusive working environment

Qualifications

• Strong understanding of Pensions administration, particularly DB schemes.
• Proven success in client retention and revenue growth.

Responsibilities

• Lead relationship management and commercial development for major clients.
• Oversee delivery of Pensions administration services against KPIs.
• Implement operational effectiveness initiatives to improve service quality.

Skills

Pensions administration

Client relationship management

Leadership skills

Commercial acumen

Communication skills

Job description

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Are you an experienced Pensions professional with a strategic mindset and a passion for client service and delivery? This is an excellent opportunity to join a dynamic and growing organisation in the Pensions administration space and lead and develop high-profile client relationships while driving operational excellence across a designated portfolio.

About the Role

As a Pensions Client Director, you will oversee the strategic and operational management of key client accounts, ensuring service excellence, commercial growth, and long-term retention. You’ll play a pivotal role in shaping service delivery, identifying new opportunities, and implementing client-focused solutions within a fast-evolving environment.

Ideally, you will be able to attend an office in either Manchester, Glasgow or Edinburgh on a hybrid working basis!

Key Responsibilities

• Lead the relationship management and commercial development for a portfolio of major clients
• Oversee the delivery of Pensions administration services, ensuring high standards against agreed KPIs
• Implement operational effectiveness initiatives to improve service quality and efficiency
• Support revenue growth while managing cost controls and profitability targets
• Act as a strategic advisor, delivering innovative contractual and service solutions
• Collaborate with leadership to mitigate risks and meet performance goals

What You’ll Bring

• Strong understanding of Pensions administration, particularly DB schemes
• Experience in third-party administration or client-side relationship management
• Demonstrated ability to lead accounts in a performance-driven environment
• Proven success in client retention, revenue growth, and operational delivery
• Exceptional communication, commercial, and leadership skills

Why Apply?

• Join a fast-growing, purpose-driven business committed to innovation in Pensions administration
• Work with a team that values expertise, responsiveness, and genuine long-term relationships
• Access tailored learning and development to support your career growth
• Be part of an inclusive and flexible working culture that prioritises your development and well-being