Pensions Client Director

Alexander Lloyd; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Pensions Client Director to lead and develop high-profile client relationships in the Pensions administration space. This role offers a chance to drive operational excellence while overseeing strategic and operational management of key client accounts. Join a dynamic team that values expertise and innovation, and contribute to a purpose-driven business committed to excellence in client service. With a focus on long-term retention and commercial growth, this is an exciting opportunity to shape service delivery in a fast-evolving environment.

Benefits

Tailored learning and development

Flexible working culture

Inclusive working environment

Qualifications

• Strong understanding of Pensions administration, particularly DB schemes.
• Experience in third-party administration or client-side relationship management.

Responsibilities

• Lead the relationship management and commercial development for major clients.
• Oversee the delivery of Pensions administration services.

Skills

Pensions administration

Client relationship management

Operational delivery

Revenue growth

Communication skills

Leadership skills

Job description

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Pensions | Employee Benefits | Executive Search | partnering with organisations & professionals and providing bespoke Recruitment solutions

Are you an experienced Pensions professional with a strategic mindset and a passion for client service and delivery? This is an excellent opportunity to join a dynamic and growing organisation in the Pensions administration space and lead and develop high-profile client relationships while driving operational excellence across a designated portfolio.

About the Role

As a Pensions Client Director, you will oversee the strategic and operational management of key client accounts, ensuring service excellence, commercial growth, and long-term retention. You’ll play a pivotal role in shaping service delivery, identifying new opportunities, and implementing client-focused solutions within a fast-evolving environment.

Ideally, you will be able to attend an office in either Manchester, Glasgow or Edinburgh on a hybrid working basis!

Key Responsibilities

• Lead the relationship management and commercial development for a portfolio of major clients
• Oversee the delivery of Pensions administration services, ensuring high standards against agreed KPIs
• Implement operational effectiveness initiatives to improve service quality and efficiency
• Support revenue growth while managing cost controls and profitability targets
• Act as a strategic advisor, delivering innovative contractual and service solutions
• Collaborate with leadership to mitigate risks and meet performance goals

What You’ll Bring

• Strong understanding of Pensions administration, particularly DB schemes
• Experience in third-party administration or client-side relationship management
• Demonstrated ability to lead accounts in a performance-driven environment
• Proven success in client retention, revenue growth, and operational delivery
• Exceptional communication, commercial, and leadership skills

Why Apply?

• Join a fast-growing, purpose-driven business committed to innovation in Pensions administration
• Work with a team that values expertise, responsiveness, and genuine long-term relationships
• Access tailored learning and development to support your career growth
• Be part of an inclusive and flexible working culture that prioritises your development and well-being

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Administrative, and Business Development

• Industries

  Financial Services and Pension Funds

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