Pensions Client Director

Alexander Lloyd; City of Edinburgh; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm in the Pensions administration sector is seeking a Pensions Client Director to lead strategic client relationships and drive operational excellence. This role offers the chance to shape service delivery while identifying new opportunities in a dynamic environment. You will oversee key client accounts, ensuring high standards and commercial growth, all while being part of a purpose-driven organization that values expertise and long-term relationships. Join a team that prioritizes your development and well-being in a flexible working culture.

Benefits

Tailored learning and development

Flexible working culture

Inclusive workplace

Qualifications

• Strong understanding of Pensions administration, particularly DB schemes.
• Proven success in client retention and operational delivery.

Responsibilities

• Lead the relationship management and commercial development for major clients.
• Oversee delivery of Pensions administration services against agreed KPIs.

Skills

Pensions administration

Client relationship management

Commercial development

Operational excellence

Communication skills

Leadership skills

Job description

Are you an experienced Pensions professional with a strategic mindset and a passion for client service and delivery? This is an excellent opportunity to join a dynamic and growing organisation in the Pensions administration space and lead and develop high-profile client relationships while driving operational excellence across a designated portfolio.

About the Role

As a Pensions Client Director, you will oversee the strategic and operational management of key client accounts, ensuring service excellence, commercial growth, and long-term retention. You'll play a pivotal role in shaping service delivery, identifying new opportunities, and implementing client-focused solutions within a fast-evolving environment.

Key Responsibilities

• Lead the relationship management and commercial development for a portfolio of major clients
• Oversee the delivery of Pensions administration services, ensuring high standards against agreed KPIs
• Implement operational effectiveness initiatives to improve service quality and efficiency
• Support revenue growth while managing cost controls and profitability targets
• Act as a strategic advisor, delivering innovative contractual and service solutions
• Collaborate with leadership to mitigate risks and meet performance goals

What You'll Bring

• Strong understanding of Pensions administration, particularly DB schemes
• Experience in third-party administration or client-side relationship management
• Demonstrated ability to lead accounts in a performance-driven environment
• Proven success in client retention, revenue growth, and operational delivery
• Exceptional communication, commercial, and leadership skills

Why Apply?

• Join a fast-growing, purpose-driven business committed to innovation in Pensions administration
• Work with a team that values expertise, responsiveness, and genuine long-term relationships
• Access tailored learning and development to support your career growth
• Be part of an inclusive and flexible working culture that prioritises your development and well-being

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.