Pensions Administrator: Member Benefits & Analytics

Royal Mail; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Family friendly benefits

Dental insurance

Pension scheme

Health assessments

Job summary

Royal Mail is seeking a Pensions Administrator in Sheffield to join our Pensions Service Centre. You will calculate and process pension benefits, and respond to member queries with clear guidance, while delivering work to standards and collaborating with colleagues across service areas.

We value accuracy, problem-solving and great customer service. A level/GCSE qualifications and pensions knowledge are desirable, with a strong focus on development and professional growth.

Qualifications

• Strong maths, numeracy and analytical skills.
• Advanced experience in Excel.
• Excellent written and verbal communication.
• Professional approach to customer service.
• Able to meet demanding deadlines.
• Desirable pensions DB/DC knowledge.
• Pensions qualifications are desirable.

Responsibilities

• Calculate and process pension benefits accurately in line with scheme rules and legislation.
• Answer member queries via Helpline with clear explanations.
• Deliver work to agreed service, quality, and regulatory standards.
• Collaborate across service areas and support changing business needs.
• Identify opportunities for process improvements.
• Develop technical knowledge and own personal development.

Skills

Maths & numeracy

Analytical skills

Excel

MS Word

MS PowerPoint

Outlook

Written & verbal communication

Customer service

Deadline management

Pensions knowledge (DB/DC)

Education

A-levels

GCSE English & Maths (C-A*)

Pensions qualification (e.g., APE, CPA, DPA)

Tools

Microsoft Word

PowerPoint

Outlook

Excel

Job description

Royal Mail is seeking a Pensions Administrator in Sheffield to join our Pensions Service Centre. You will calculate and process pension benefits, and respond to member queries with clear guidance, while delivering work to standards and collaborating with colleagues across service areas.

We value accuracy, problem-solving and great customer service. A level/GCSE qualifications and pensions knowledge are desirable, with a strong focus on development and professional growth.