Pensions Administrator - Hybrid, Career Growth

Royal Mail Group; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Family friendly support

Health assessment

Dental insurance

Job summary

Royal Mail Group is hiring a Pensions Administrator in Sheffield. The role blends pensions administration with customer service to calculate and process benefits, resolve queries, and provide clear information to members of the Royal Mail Pension Plan.

The position offers hybrid work with four days in the office and a focus on accuracy and stakeholder support. You will develop specialist pensions knowledge, handle queries, and contribute to service quality and continuous improvement while

Qualifications

• Strong maths, numeracy and analytical skills.
• Advanced experience in Excel.
• Excellent written and verbal communication.
• Professional approach to customer service.

Responsibilities

• Calculate and process pension benefits accurately in line with scheme rules and legislation.
• Answer member queries via Helpline and explain entitlements clearly.
• Deliver work to agreed service, quality and regulatory standards.
• Work collaboratively across service areas and support changing business needs.
• Spot opportunities to improve processes and contribute to continuous improvement.
• Build technical knowledge and take ownership of personal development.

Skills

Maths & Numeracy

Excel expertise

Communication

Organisational skills

Problem solving

Word, PowerPoint, Outlook

Education

A-levels or equivalent

Pensions qualification desirable

Tools

Excel

Word

PowerPoint

Outlook

Job description

Royal Mail Group is hiring a Pensions Administrator in Sheffield. The role blends pensions administration with customer service to calculate and process benefits, resolve queries, and provide clear information to members of the Royal Mail Pension Plan.

The position offers hybrid work with four days in the office and a focus on accuracy and stakeholder support. You will develop specialist pensions knowledge, handle queries, and contribute to service quality and continuous improvement while