Pensions Adminstrator

Royal Mail; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Family friendly benefits

Dental insurance

Pension scheme

Health assessments

Job summary

Royal Mail is seeking a Pensions Administrator in Sheffield to join our Pensions Service Centre. You will calculate and process pension benefits, and respond to member queries with clear guidance, while delivering work to standards and collaborating with colleagues across service areas.

We value accuracy, problem-solving and great customer service. A level/GCSE qualifications and pensions knowledge are desirable, with a strong focus on development and professional growth.

Qualifications

• Strong maths, numeracy and analytical skills.
• Advanced experience in Excel.
• Excellent written and verbal communication.
• Professional approach to customer service.
• Able to meet demanding deadlines.
• Desirable pensions DB/DC knowledge.
• Pensions qualifications are desirable.

Responsibilities

• Calculate and process pension benefits accurately in line with scheme rules and legislation.
• Answer member queries via Helpline with clear explanations.
• Deliver work to agreed service, quality, and regulatory standards.
• Collaborate across service areas and support changing business needs.
• Identify opportunities for process improvements.
• Develop technical knowledge and own personal development.

Skills

Maths & numeracy

Analytical skills

Excel

MS Word

MS PowerPoint

Outlook

Written & verbal communication

Customer service

Deadline management

Pensions knowledge (DB/DC)

Education

A-levels

GCSE English & Maths (C-A*)

Pensions qualification (e.g., APE, CPA, DPA)

Tools

Microsoft Word

PowerPoint

Outlook

Excel

Job description

Pensions Administrator
Salary from £25,758 to £32,000 (subject to experience and relevant qualifications)
25 days’ annual leave plus bank holidays, and a company pension scheme with highly competitive employer contribution rates
Contract: Full time, Permanent
Location: Royal Mail, Pond Street, Sheffield S98 6HR - hybrid working with 4 days in the office.

Looking for a role with purpose? Join our award-winning Pensions Service Centre.

Looking for a career where accuracy, problem-solving and great customer service genuinely matter? Join our Pensions Service Centre in Sheffield as a Pensions Administrator and play an important role in delivering a high-quality service to members of the Royal Mail Pension Plan.

You’ll combine pensions administration with customer service, using your numerical and analytical skills to calculate and process benefits, resolve queries and make sure members receive clear, accurate information. Just as importantly, you’ll have the opportunity to broaden your experience across the Pensions Service Centre and build a specialist career in pensions.

Ready to build your pensions career?
If you’re motivated by getting things right, helping customers and developing specialist expertise, we’d love to hear from you.

About the role

• Calculate and process pension benefits accurately in line with pension scheme rules and overriding legislation.
• Answer member queries (via our Helpline) explain pension entitlements clearly and professionally.
• Deliver work to agreed service, quality, and regulatory standards.
• Work collaboratively across service areas and support changing business needs.
• Spot opportunities to improve how we work and contribute to continuous improvement.
• Build your technical knowledge and take ownership of your development.

About You

What we’re looking for

• Strong Maths, Numeracy, and Analytical skills.
• Advanced experience in Excel.
• Excellent written and verbal communication.
• A professional approach to customer service.
• Strong organisation and the ability to work to demanding deadlines.
• Good problem-solving skills and attention to detail.
• Confidence using Microsoft Word, PowerPoint, and Outlook.
• A flexible, collaborative mindset and willingness to learn.
• Experience as a pension’s practitioner with a broad understanding of DB and /or DC pensions – desirable
• Educated to at least A level standard with strong English Language and Mathematics at GCSE level (grades C to A*) - desirable.
• Possess a professional pensions qualification (e.g., Pensions Management Institute APE, CPA or DPA) - desirable.

Why Pensions?

• Build specialist knowledge in a profession with long-term development opportunities.
• Receive support to study towards professional qualifications at different levels
• Learn from experienced pensions professionals and colleagues across the Service Centre.
• Develop a broad understanding of pensions administration by working across different service areas.
• Use your skills to support members with decisions that matter to them.
• Be part of a team that values quality, collaboration, and continuous improvement.

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: Sunday 27th September 2026. Please note, this advert may close early if the appropriate number of applications has been reached.