Pensions Administration Trainee — Birmingham

Isio; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Study support

Development opportunities

Competitive bonus scheme

Job summary

Isio, based in Birmingham, is offering a permanent Pensions Administration Training Academy role as part of its Early Careers programme. You’ll learn to process pension scheme transactions, respond to member queries, and manage data while gaining UK pension knowledge.

Over 12 months, you'll receive classroom sessions, hands-on experience and mentorship, with opportunities to achieve PMI qualifications. The role combines customer service, problem solving and teamwork in a supportive Isio

Qualifications

• Strong numeracy and literacy
• Clear written communication
• Ability to organise information and deadlines
• Interest in pensions and customer service
• Willingness to learn and respond to feedback

Responsibilities

• Maintain accurate member records in cloud-based systems
• Process pension transactions and respond to member queries
• Manage data and ensure regulatory compliance under supervision
• Deliver timely responses via email/phone/post
• Collaborate with teammates and mentors

Skills

Numeracy

Written & verbal communication

Organisational skills

Teamwork

Customer service mindset

Education

Undergraduate degree or higher

Tools

Microsoft Office

Job description

Isio, based in Birmingham, is offering a permanent Pensions Administration Training Academy role as part of its Early Careers programme. You’ll learn to process pension scheme transactions, respond to member queries, and manage data while gaining UK pension knowledge.

Over 12 months, you'll receive classroom sessions, hands-on experience and mentorship, with opportunities to achieve PMI qualifications. The role combines customer service, problem solving and teamwork in a supportive Isio