Pensions Administration Trainee — Launch Your Career

Isio; Belfast City; On-site; GBP 21,000 - 27,000; Full time

Job summary

Isio is hiring a Pensions Administrator for its Belfast office as part of a brand new Training Academy. The role focuses on processing pension scheme transactions, answering member queries and data management, with mentorship and a formal development plan.

You will gain exposure to UK pension regulations, complete accredited training, and develop professional skills through on‑the‑job work and classroom sessions. This permanent role starts your career with growth opportunities.

Qualifications

• Good levels of numeracy and literacy.
• Clear and consistent written and spoken communication skills.
• The ability to organise information, priorities and deadlines.
• The ability to work with numerical and financial information.
• An interest in pensions, business and solving problems.
• The ability to build effective working relationships.
• Confidence in Microsoft Office.
• A willingness to learn, ask questions and use feedback.
• The ability to work collaboratively with colleagues and clients, valuing different perspectives.
• Communicate clearly and listen to other people’s views.
• Consistent care taken over quality, accuracy and follow‑through.
• Those that can respond constructively when priorities change.
• Those that stay curious and look for better ways to solve problems.
• Consistently show respect, fairness and integrity.

Responsibilities

• Maintain accurate member records through cloud‑based administration systems.
• Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines.
• Perform benefit calculations and validate data integrity under senior supervision.
• Deliver timely responses to member enquiries via email, phone and post in line with service level agreements.
• Provide clear, jargon‑free guidance on pension benefits while demonstrating empathy.
• Manage caseloads effectively to meet team processing targets.
• Engage in knowledge‑sharing sessions with colleagues and mentors.
• Complete mandatory training programmes within specified deadlines.
• Apply technical knowledge practically through supervised casework.
• Pursue self‑directed learning to understand end‑to‑end pension administration.

Skills

Numeracy

Literacy

Written & Verbal communication

Organising information

Numerical & financial information

Pensions interest

Relationship building

Microsoft Office

Willingness to learn

Team collaboration

Adaptability

Attention to detail

Curiosity to improve

Education

Undergraduate degree or higher-level qualification by 20 Sep 2027

Tools

Microsoft Office

Job description

Isio is hiring a Pensions Administrator for its Belfast office as part of a brand new Training Academy. The role focuses on processing pension scheme transactions, answering member queries and data management, with mentorship and a formal development plan.

You will gain exposure to UK pension regulations, complete accredited training, and develop professional skills through on‑the‑job work and classroom sessions. This permanent role starts your career with growth opportunities.