Pensions Administration Placement — Grow, Learn & Support

Isio; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Isio in Birmingham is offering an industrial placement within our UK pensions administration team. You will join a supportive cohort on meaningful projects from day one, gaining exposure to real client work and structured development.

You'll support member record maintenance, lifecycle processing and benefit calculations under supervision, develop numeracy and communication skills, and learn how to deliver excellent customer service in a fast-paced pensions environment.

Qualifications

• Penultimate year of full-time university study (industrial placement before returning to university).
• Available for full-time work from 28 June 2027 to 28 July 2028.
• Open to studying any subject.

Responsibilities

• Maintain accurate member records through cloud-based administration systems.
• Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines.
• Perform benefit calculations and validate data integrity under senior supervision.
• Deliver timely responses to member enquiries via email, phone and post in line with service level agreements.
• Provide clear, jargon-free guidance on pension benefits while demonstrating empathy.
• Manage caseloads effectively to meet team processing targets.
• Engage in knowledge-sharing sessions with colleagues and mentors.
• The recruitment process includes online assessments and interviews to assess suitability.

Skills

Numeracy

Literacy

Communication

Teamwork

Adaptability

Problem solving

Attention to detail

Learning agility

Organization

Client relations

Tools

Microsoft Office

Job description

Isio in Birmingham is offering an industrial placement within our UK pensions administration team. You will join a supportive cohort on meaningful projects from day one, gaining exposure to real client work and structured development.

You'll support member record maintenance, lifecycle processing and benefit calculations under supervision, develop numeracy and communication skills, and learn how to deliver excellent customer service in a fast-paced pensions environment.