Pensions Administration Trainee – Academy Program (Birmingham)

Isio; Park Central; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Study support for professional qualif.

Competitive salary with bonus scheme

Development opportunities

Friendly team

Job summary

Isio in Birmingham is hiring a Pensions Administration Trainee as part of its new Training Academy. This permanent role offers structured training over 12 months, hands-on experience and mentorship while you learn to process pension transactions and respond to member queries, building knowledge of UK pension regulations and client services.

Ideal candidates have strong numeracy and communication skills, are eager to learn, and enjoy teamwork.

Qualifications

• Undergraduate degree or higher by start date
• Strong numeracy and literacy
• Clear written and spoken communication
• Able to organise information, priorities and deadlines
• Interest in pensions and customer service
• Willingness to learn and take feedback
• Ability to work collaboratively with colleagues and clients

Responsibilities

• Maintain accurate member records in cloud-based systems
• Process member lifecycle events (transfers, retirements) under supervision
• Perform benefit calculations and validate data integrity
• Respond to member enquiries via email, phone and post
• Provide guidance on pension benefits with empathy
• Manage caseloads to meet team targets
• Engage in knowledge-sharing sessions with mentors
• Complete mandatory training and pursue PMI qualifications

Skills

Numeracy

Literacy

Written & verbal communication

Organising information

Numerical information

Teamwork

Microsoft Office

Education

Undergraduate degree

Tools

Microsoft Office

Job description

Isio in Birmingham is hiring a Pensions Administration Trainee as part of its new Training Academy. This permanent role offers structured training over 12 months, hands-on experience and mentorship while you learn to process pension transactions and respond to member queries, building knowledge of UK pension regulations and client services.

Ideal candidates have strong numeracy and communication skills, are eager to learn, and enjoy teamwork.