Pension Services Lead - Member Experience

Greater Manchester Pension Fund; Tameside; Hybrid; GBP 48,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

LGPS benefits

Leave entitlement

Training and development

Employee perks

Job summary

Greater Manchester Pension Fund in Droylsden is seeking a proactive Member Services Section Manager to lead a specialist team within Member Services, delivering high-quality pension administration with strong governance and continuous improvement. You will drive service standards, develop staff, and collaborate across Fund teams to enhance member experience.

The role offers hybrid working, a generous benefits package and opportunities for professional development within one of the UK’s largest

Qualifications

• Leadership experience in pensions administration or public sector
• Strong governance and quality assurance focus
• Staff development and team leadership

Responsibilities

• Lead service delivery within your area of responsibility, ensuring accurate and compliant casework
• Drive operational excellence and continuous improvement across processes and systems
• Provide effective leadership and develop a high-performing team
• Champion excellent member service with a responsive and empathetic approach
• Maintain governance, quality and compliance with LGPS regulations and fund policies
• Build strong working relationships across the Fund to improve service delivery

Job description

Greater Manchester Pension Fund in Droylsden is seeking a proactive Member Services Section Manager to lead a specialist team within Member Services, delivering high-quality pension administration with strong governance and continuous improvement. You will drive service standards, develop staff, and collaborate across Fund teams to enhance member experience.

The role offers hybrid working, a generous benefits package and opportunities for professional development within one of the UK’s largest