Pediatric Outpatients Front Desk Concierge

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 28,000; Full time

Job summary

The John Radcliffe Hospital, part of Oxford University Hospitals NHS Foundation Trust, seeks a friendly, proactive receptionist for the Children's Outpatients Reception. You will manage appointments, registrations, arrivals and clinic attendance to ensure a smooth patient journey.

Responding to enquiries by phone, email and in person, you will support patient pathways, maintain accurate records, and collaborate with clinical and administrative teams to deliver high-quality patient care.

Qualifications

• Good standard of education, including English and Mathematics.
• Excellent communication and customer service skills.
• Good organisational, administrative and IT skills.
• Ability to prioritise workload and work effectively in a busy environment.
• Previous experience in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection principles.
• Understanding of the importance of customer care and patient experience.

Responsibilities

• Manage appointment bookings, patient registrations, arrivals and clinic attendance processes.
• Respond to telephone, email and face-to-face enquiries professionally and efficiently.
• Support outpatient clinics by maintaining accurate patient records and administration processes.
• Liaise with patients, families, clinicians and external agencies to support the smooth delivery of outpatient services.
• Arrange interpreter and patient transport services where required.
• Work flexibly across the reception and administration team to support service continuity and meet operational demands.

Skills

Communication

Customer service

Organisation

IT skills

Prioritisation

Reception experience

Confidentiality

Education

English and Mathematics

Tools

Computerised booking systems

Job description

The John Radcliffe Hospital, part of Oxford University Hospitals NHS Foundation Trust, seeks a friendly, proactive receptionist for the Children's Outpatients Reception. You will manage appointments, registrations, arrivals and clinic attendance to ensure a smooth patient journey.

Responding to enquiries by phone, email and in person, you will support patient pathways, maintain accurate records, and collaborate with clinical and administrative teams to deliver high-quality patient care.