Receptionist

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 28,000; Full time

Job summary

The John Radcliffe Hospital, part of Oxford University Hospitals NHS Foundation Trust, seeks a friendly, proactive receptionist for the Children's Outpatients Reception. You will manage appointments, registrations, arrivals and clinic attendance to ensure a smooth patient journey.

Responding to enquiries by phone, email and in person, you will support patient pathways, maintain accurate records, and collaborate with clinical and administrative teams to deliver high-quality patient care.

Qualifications

• Good standard of education, including English and Mathematics.
• Excellent communication and customer service skills.
• Good organisational, administrative and IT skills.
• Ability to prioritise workload and work effectively in a busy environment.
• Previous experience in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection principles.
• Understanding of the importance of customer care and patient experience.

Responsibilities

• Manage appointment bookings, patient registrations, arrivals and clinic attendance processes.
• Respond to telephone, email and face-to-face enquiries professionally and efficiently.
• Support outpatient clinics by maintaining accurate patient records and administration processes.
• Liaise with patients, families, clinicians and external agencies to support the smooth delivery of outpatient services.
• Arrange interpreter and patient transport services where required.
• Work flexibly across the reception and administration team to support service continuity and meet operational demands.

Skills

Communication

Customer service

Organisation

IT skills

Prioritisation

Reception experience

Confidentiality

Education

English and Mathematics

Tools

Computerised booking systems

Job description

Based at the John Radcliffe Hospital, the successful candidate will work within the main Children's Outpatients Reception, providing a professional and welcoming service to patients, families and visitors attending appointments across all Paediatric specialties. The role is central to the patient journey and involves managing appointments, responding to enquiries, supporting patient pathways and ensuring the smooth operation of a busy reception environment., Act as the first point of contact for patients, families and visitors attending Children's Outpatients. Manage appointment bookings, patient registrations, arrivals and clinic attendance processes. Respond to telephone, email and face-to-face enquiries professionally and efficiently. Support outpatient clinics by maintaining accurate patient records and administration processes. Work closely with clinical and administrative teams to ensure a high-quality patient experience. Provide support and cross-cover to maintain continuity of service within a busy reception environment., Provide a professional, friendly and efficient reception service for patients, families and visitors attending Children's Outpatients. Register, book, amend and check patients in and out of outpatient appointments using Trust systems. Support the management of patient pathways by booking follow-up appointments and ensuring RTT status is recorded accurately. Respond to telephone, email and face-to-face enquiries, resolving issues promptly or escalating where appropriate. Process referrals, manage incoming communications and distribute information to clinical and administrative teams. Maintain accurate patient information and uphold high standards of confidentiality and data quality. Liaise with patients, families, clinicians and external agencies to support the smooth delivery of outpatient services. Arrange interpreter and patient transport services where required. Work flexibly across the reception and administration team to support service continuity and meet operational demands.
This role would suit an organised, friendly and proactive individual with excellent communication and customer service skills who enjoys working in a fast-paced team environment.,

• Good standard of education, including English and Mathematics.
• Excellent communication and customer service skills.
• Good organisational, administrative and IT skills.
• Ability to prioritise workload and work effectively in a busy environment.
• Previous experience in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection principles.
• Understanding of the importance of customer care and patient experience.

Desirable criteria

• Experience using computerised booking or information systems.
• Awareness of patient pathway processes and accurate appointment management.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.