Thoracic Outpatient Clinic Coordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 26,000 - 27,000; Full time

Job summary

Thoracic Outpatient Clinic Coordinator role at Bristol NHS Foundation Trust in Bristol. The post is Band 3, full-time, 37.5 hours per week, with a permanent contract.

You will support outpatient operations, triage referrals, and manage appointment bookings and patient communications within a busy thoracic team. We welcome applications from a diverse range of backgrounds and emphasise flexible working where possible, with a strong focus on patient care, accuracy, and collaborative teamwork across

Qualifications

• GCSE English and Maths at grade C or above.
• Business and Administration Level 3 NVQ or equivalent experience.
• Commitment to respectful and inclusive practice.
• Experience working in NHS or health settings is advantageous.

Responsibilities

• Triaging referrals with key clinical staff to support timely care.
• Manage patient communications via telephone and Trust systems to create letters, emails and text reminders.
• Act as a point of contact for queries from clinical and non-clinical staff.
• Liaise with clinical and non-clinical teams across the Trust via telephone and email.
• Escalate patient queries and capacity issues appropriately.
• Communicate changes to clinics and appointments to patients, often at short notice.
• Demonstrate a caring and professional approach to patients and carers.

Skills

Effective communication

Patient interactions

Teamwork

Organisational skills

IT skills

Education

GCSE English & Maths

Business and Administration Level 3 NVQ or equivalent

Tools

Patient Administration System

Job description

Main area Administration Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday - Core Office Hours) Job ref 387-S4580-LMH

Employer Bristol NHS Foundation Trust Employer type NHS Site St. Michael's Hospital Town Bristol Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 01/10/2026 08:00

Thoracic Outpatient Clinic Coordinator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Thoracic Team as an Outpatient Clinic Coordinator which is part of University Hospitals Bristol & Weston NHS Foundation Trust.

Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case procedures.

For further details please view the job description and person specification.

Main duties of the job

Communication:

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• Act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• To support the triaging of referrals by liaising with key clinical staff
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and elevate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role’s line manage

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience
• Respecting Everyone
• Recognising Success
• Working Together

Knowledge and Experience

• Clerical / administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Experience of using a Patient Administration System
• Previous NHS experience

Skills and Abilities

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of outpatient policies and procedures

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

If you have problems applying, contact

Address People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone [phone]