Outpatient Clinic Experience Coordinator - Flexible Hours

Bupa; Greater London; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Private medical insurance

Company pension

25 days holiday

Health & wellbeing programme

Job summary

The Cromwell Hospital in London is seeking a Clinic Coordinator to ensure outpatient services run smoothly and deliver a warm, professional patient experience.

You will greet patients, manage registrations, book appointments and tests, handle payments, respond to enquiries, support scheduling, and maintain confidential records while complying with hospital policies and data protection requirements.

Qualifications

• Customer service or patient-facing experience required.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Ability to handle confidential information.
• Competent IT and data entry skills.
• Flexible hours including weekends.

Responsibilities

• Meet and greet patients and visitors, providing a professional and welcoming service.
• Manage patient registrations and maintain accurate patient records.
• Book appointments, follow-up consultations, and diagnostic tests.
• Process payments and maintain accurate financial records.
• Respond to patient enquiries and resolve issues promptly and professionally.
• Support clinic operations through effective administration and scheduling.
• Handle telephone enquiries and direct calls appropriately.
• Ensure compliance with hospital policies, procedures, and confidentiality requirements.
• Contribute to delivering an outstanding patient experience aligned to Bupa values.

Skills

Customer service

Reception experience

Administration

Patient-facing

Communication

IT and data entry

Confidentiality

Flexibility

Tools

Patient administration systems

Job description

The Cromwell Hospital in London is seeking a Clinic Coordinator to ensure outpatient services run smoothly and deliver a warm, professional patient experience.

You will greet patients, manage registrations, book appointments and tests, handle payments, respond to enquiries, support scheduling, and maintain confidential records while complying with hospital policies and data protection requirements.