PCN Care Co-ordinator

NHS; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Northampton is recruiting a clinical data and patient support officer. This role involves generating and analyzing clinical reports, managing patient appointments, and providing administrative support across four GP practices. The ideal candidate will be self-motivated, possess strong organizational skills, and maintain accurate records. Competitive salary of £25,000 to £30,000, NHS Pension, and opportunities for professional development are offered.

Benefits

NHS Pension

Employee assistance programme

Professional development-focused environment

Qualifications

• Ability to keep accurate records.
• Self-motivated and able to work with minimal direction.
• Understanding of confidentiality and GDPR.

Responsibilities

• Run reports from SystmOne and other clinical systems.
• Book patient appointments and manage clinical records.
• Support patients with queries and appointment bookings.
• Adhere to organisational policies and procedures.

Skills

Ability to work accurately and calmly under pressure

High level of administrative and organisational skills

Problem solving and analytical skills

Integrity and sound professional judgement

Job description

Job Summary

MMWF PCN is recruiting a clinical data and patient support officer to work across four GP practices in the Northampton area. The role focuses on generating and analysing clinical reports, managing patient appointments, supporting clinical initiatives and maintaining accurate clinical records.

Responsibilities

• Run reports from SystmOne and other clinical systems (training will be provided).
• Book patient appointments and manage patient clinical records with accurate read coding and data entry.
• Work with GP teams and practice support staff to deliver administrative support.
• Generate appointment data reports to understand capacity and demand.
• Support patients to book appointments as part of projects and programmes (Spirometry, Mental Health, extended access/community clinic).
• Help patients manage their needs by answering queries, making appointments and providing clear written or verbal information.
• Support or manage clinics, including monitoring services and staff rotas.
• Help patients gain access to self‑management education courses and peer support/interventions.
• Support the coordination and delivery of multidisciplinary meetings.
• Adhere to organisational policies and procedures, guided by occupational policies and procedures in primary and secondary care.
• Work independently, plan your own workload and seek guidance from the line manager and colleagues.
• Use clinical systems for record keeping, audit and evaluation.
• Maintain confidentiality at all times.

Qualifications

Essential

• Ability to work accurately and calmly under pressure in a busy environment.
• Ability to keep accurate records.
• High level of administrative and organisational skills.
• Well organised and methodical with the ability to manage workload, prioritise tasks effectively and reprioritise in response to changing needs.
• Integrity and sound professional judgement.
• Self‑motivated and able to work with minimal direction.
• Problem solving and analytical skill.
• Resourceful with the ability to think outside the box.
• Understanding of the importance of confidentiality and GDPR.

Desirable

• Relevant experience in a similar role involving data and accuracy.
• Experience of working within healthcare.
• Experience of working within GP practice.

Benefits and Working Pattern

Competitive salary £25,000 to £30,000 a year, NHS Pension, employee assistance programme and a professional development‑focused environment.

Employment Details

• Contract: Permanent
• Working pattern: Full‑time
• Location: Campbell Street, Northampton, NN1 3DS
• Reference number: W0046-25-0005

Application

For more information visit https://mmwfpcn.org/.