Payroll Supervisor (HYBRID)

TN United Kingdom; Walton-on-Thames; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Payroll Supervisor for a hybrid role in Walton-on-Thames. This position emphasizes customer service excellence and operational efficiency, allowing you to leverage your payroll expertise without direct processing duties. You will play a crucial role in managing client relationships and driving improvements, all while enjoying a supportive company culture that values employee development. With a competitive salary and various perks, this role is perfect for a proactive individual looking to make a significant impact in a dynamic environment.

Benefits

Occupational maternity leave (12 weeks)

Life assurance (3x basic salary)

Employer pension contributions of 5%

Private Medical Insurance

Referral schemes

Opportunities for employee education

Recognition rewards for long service

Qualifications

• Expertise in payroll processes and compliance.
• Strong customer service and relationship management skills.

Responsibilities

• Manage payroll-related customer service and process improvements.
• Monitor operational KPIs and ensure compliance.
• Analyze financial KPIs and manage client billing.

Skills

Customer Service

Payroll Management

Problem-Solving

Financial Analysis

Education

Experience as Payroll Supervisor

Relevant Qualifications

Job description

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Payroll Supervisor (HYBRID), Walton-on-Thames

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Client:

Page Personnel

Location:

Walton-on-Thames, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

956477043845

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• A business that puts their people & culture first
• HYBRID: Mon & Fri from home, 3 days office based

About Our Client

Our client is a large organisation with a widespread reach throughout the UK & Ireland, committed to providing cutting-edge solutions and fostering an environment of continual development and growth. Hybrid working: 2 days from home and 3 from the office per week.

Job Description

The Payroll Supervisor (HYBRID) role involves:

• Managing Customer Service and continuous improvements: Proactively solving payroll-related issues, driving process improvements, and adding value to customers.
• Monitoring, reporting, and analyzing operational KPIs related to service excellence and customer satisfaction, taking corrective actions as needed.
• Driving offshoring and nearshoring transition activities for clients.
• Ensuring customer documentation such as OPM and control frameworks are up to date.
• Approving system or process changes and authorization requests to customer systems.

Customer Service and Relationship Management:

• Acting as the operational single point of contact/escalation for named customers.
• Understanding payroll processes end-to-end, scope, responsibilities, and ensuring compliance.
• Preparing monthly service reports and organizing service meetings.
• Maintaining awareness of customer issues and addressing critical concerns promptly.

Financial Management:

• Monitoring and analyzing financial KPIs such as client margins and taking corrective actions.
• Understanding customer agreements, billing principles, SLA's, and service credit schemes, ensuring accurate and timely billing.
• Managing change orders for clients.

The Successful Applicant

The ideal candidate will:

• Be a Payroll subject matter expert, ideally with experience as a Supervisor, Team Leader, or Manager.
• Wish to utilize payroll knowledge in a role that does not involve processing payroll.
• Have excellent customer service and client relationship skills.
• Possess exceptional problem-solving skills and a proactive attitude.

What's on Offer

The Payroll Supervisor (HYBRID) role offers:

• A salary range of £40,000-45,000.
• An inclusive, supportive company culture that values employee development.
• A location in Walton-On-Thames with a hybrid work arrangement: 3 days in the office, 2 from home.
• Referral schemes for customers and employees.
• Occupational maternity leave (12 weeks).
• Life assurance (3x basic salary).
• Employer pension contributions of 5%.
• Bonus scheme with accelerators.
• Private Medical Insurance with options for dependants.
• Opportunities for employee education and apprenticeships, including free SAP learning and relevant qualifications.
• Recognition rewards for long service and achievements.