Payroll Supervisor (HYBRID)

www.topfinancialjobs.co.uk - Jobboard; Walton-on-Thames; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Payroll Supervisor to enhance their customer service delivery in payroll management. This role offers a unique opportunity to work in a hybrid model, balancing office and home working. You will be pivotal in ensuring high-quality payroll services, managing customer relationships, and driving operational improvements. With a competitive salary and a supportive culture that values employee development, this position is perfect for someone looking to make a significant impact in a dynamic environment. Join a forward-thinking organization committed to innovation and excellence.

Benefits

Occupational sick pay (up to 8 weeks)

Occupational maternity leave (12 weeks)

Life assurance (3x basic salary)

Employer pension contributions (5%)

Bonus scheme with accelerators

Private Medical Insurance

Educational and apprenticeship opportunities

Rewards for long service and achievements

Free eye tests

Monthly cash prize draw (£100)

Qualifications

• Subject matter expert in payroll with supervisory experience.
• Strong customer service and client relationship skills.

Responsibilities

• Manage customer service, driving improvements in payroll processes.
• Monitor KPIs and ensure compliance with payroll procedures.

Skills

Payroll Management

Customer Service

Problem-Solving

Financial Analysis

Education

Relevant Qualifications in Payroll

Job description

Salary: £40,000 - £45,000 per annum. Hybrid working, and much more.

Location: Walton-on-Thames, Surrey

Description:

Ensure timely and accurate deliveries (SLA - Service Level Agreements) to clients in the UK and Ireland, providing high-quality payroll service delivery and contributing to high customer satisfaction. The office is based in Walton-on-Thames.

Client Details:

Our client is a large organization with a widespread presence across the UK & Ireland. They are committed to providing innovative solutions to their customers and fostering an environment of continuous development and growth.

Hybrid working: 2 days from home and 3 days in the office per week.

Role Description:

The Payroll Supervisor (HYBRID) role involves:

Managing Customer Service and Continuous Improvements:

• Proactively solving payroll-related issues in customer service, driving improvements in customer processes, and adding value to the customer.
• Monitoring, following up, reporting, and analyzing operational KPIs related to service excellence and customer satisfaction for assigned clients, taking corrective actions as needed.
• Driving offshoring and nearshoring transition activities for clients.
• Ensuring customer documentation such as OPM and control frameworks are up-to-date.
• Approving system or process changes and authorization requests for customer systems.

Customer Service and Relationship Management:

• Acting as the operational single point of contact/escalation for designated customers.
• Understanding end-to-end payroll processes, scope, and responsibilities, ensuring compliance.
• Preparing monthly service reports and organizing governance meetings.
• Maintaining an overview of customer activities and addressing critical issues promptly.

Financial Management:

• Monitoring and analyzing financial KPIs such as client margins, and collaborating with delivery teams to address negative gaps.
• Understanding customer agreements, billing principles, SLAs, and service credit schemes to ensure accurate and timely billing.
• Managing change orders for clients.

Profile:

• Subject matter expert in payroll, ideally with experience as a Payroll Supervisor, Team Leader, or Manager.
• Aiming to utilize payroll knowledge in a role that does not involve processing payroll.
• Excellent customer service and client relationship skills.
• Strong problem-solving skills and a proactive mindset.

Job Offer:

The Payroll Supervisor (HYBRID) role offers:

• A competitive salary (£40,000 - £45,000)
• An inclusive, supportive company culture that values employee development.
• A scenic location in Walton-on-Thames with a hybrid work model (3 days in the office, 2 from home).

Benefits include:

• Referral schemes for customers and employees
• Occupational sick pay (up to 8 weeks)
• Occupational maternity leave (12 weeks)
• Life assurance (3x basic salary)
• Employer pension contributions (5%)
• Bonus scheme with accelerators
• Private Medical Insurance (with options for dependants)
• Educational and apprenticeship opportunities (e.g., SAP learning, relevant qualifications)
• Rewards for long service and achievements
• Free eye tests
• Monthly cash prize draw (£100)