Payroll Supervisor (HYBRID)

Michael Page (UK); Walton-on-Thames; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Payroll Supervisor to enhance customer service and manage payroll-related issues. This role emphasizes proactive problem-solving and relationship management, ensuring compliance and service excellence. The position is hybrid, allowing flexibility with three days in the office and two from home. Join a supportive company that prioritizes employee development and offers a competitive salary alongside a range of attractive benefits. If you are passionate about payroll and customer service, this opportunity is perfect for you.

Benefits

Occupational sick pay (8 weeks)

Occupational maternity leave package (12 weeks)

Life assurance (3x basic salary)

Employer pensions contributions of 5%

Bonus scheme with accelerators

Private Medical Insurance

Employee education and apprenticeship opportunities

Financial rewards for long service and achievements

Free eye tests

Monthly £100 cash prize draw

Qualifications

• Expertise in payroll processes and customer service.
• Strong analytical skills for monitoring KPIs and financial metrics.

Responsibilities

• Manage customer service and drive continuous improvements.
• Act as the main contact for customer escalations and service issues.
• Monitor financial KPIs and ensure accurate billing.

Skills

Customer Service

Problem-Solving

Payroll Knowledge

Client Relationship Management

Education

Relevant Payroll Qualifications

Job description

A business who puts their people & culture first

HYBRID: Mon & Fri from home, 3 days office based

About Our Client

Our client is a large organisation with a widespread reach throughout the UK & Ireland, committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth.

Hybrid working: 2 days from home and 3 from the office per week.

Job Description

The Payroll Supervisor (HYBRID) role involves:

1. Managing Customer Service and continuous improvements:
   • Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer.
   • Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met.
   • Proactively drives offshoring and nearshoring transition activities for own customers.
   • Ensures that customer documentation such as OPM and control framework is always up to date.
   • Approves system or process changes and different types of authorization requests to customer systems.
2. Customer Service and relationship management:
   • Acts as the operational single point of contact/escalation for named customers.
   • Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes.
   • Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model.
   • Has always a good overview of what is going on with the customer and addresses critical customer issues without delays.
3. Financial management:
   • Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps.
   • Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed in a timely manner.
   • Manages and follows up on change orders for own customer.

The Successful Applicant

A successful Payroll Supervisor (HYBRID) will:

• Be a Payroll subject matter expert, ideally from a Payroll Supervisor, Team Leader, or Manager level role.
• Be looking to utilise their Payroll knowledge in a position that does not involve Payroll processing.
• Excellent customer service and client relationship management skills.
• Exceptional problem-solving abilities and a proactive approach.

What's on Offer

The Payroll Supervisor (HYBRID) role offers:

• A competitive salary ranging from £40,000-45,000.
• An inclusive and supportive company culture that values employee development.
• A position based in the scenic location of Walton-On-Thames. (HYBRID: 3 days in the office, 2 from home).

Benefits:

• Customer and Employee Referral schemes.
• Occupational sick pay (8 weeks).
• Occupational maternity leave package (12 weeks).
• Life assurance (3x basic salary).
• Employer pensions contributions of 5%.
• Bonus scheme with accelerators.
• Private Medical Insurance (with option to add dependants).
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications).
• Financial rewards for long service and achievements.
• Free eye tests.
• Monthly £100 cash prize draw.