Strategic Payments Collections Specialist

JPMorgan Chase & Co.; Christchurch; On-site; GBP 42,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking a Payments Collections Specialist to manage chargebacks, fees, and disputed items while protecting the firm's financial health.

You will engage clients and internal partners, resolve delinquencies, and minimize risk in a fast-paced, technology-driven environment. This role emphasizes negotiation, problem solving, and delivering results through clear communication.

Qualifications

• Strong verbal and written communication skills.
• Proven analytical, negotiation, and problem-solving abilities.
• Ability to navigate multiple technology platforms simultaneously.
• Demonstrated resilience and adaptability in a fast-paced, metrics-driven environment.
• Strong organizational skills and ability to manage competing priorities.
• Proficiency with Microsoft Office, especially Word and Excel.
• Ability to work independently and in a team.

Responsibilities

• Contact clients by telephone and email to collect outstanding chargebacks, fees, and disputed items.
• Assess the severity of account delinquency and make decisions based on established criteria.
• Negotiate payment arrangements with clients in a professional, solutions-focused manner.
• Handle skip-tracing assignments to locate clients with outstanding balances.
• Liaise with internal teams to resolve issues and minimize financial impact.
• Request client account terminations to minimize losses where appropriate.
• Manage the return or billing of rented equipment as required.
• Operate a collections queue using the firm’s proprietary system.
• Navigate a multi-system environment while maintaining client engagement.
• Document all account activities clearly and concisely.
• Prioritize workload to meet performance metrics and efficiency.

Skills

Communication

Negotiation

Analytical thinking

Problem solving

Multitasking

Excel skills

Team player

Tools

Microsoft Word

Microsoft Excel

Alteryx

Job description

JPMorgan Chase & Co. in the United Kingdom is seeking a Payments Collections Specialist to manage chargebacks, fees, and disputed items while protecting the firm's financial health.

You will engage clients and internal partners, resolve delinquencies, and minimize risk in a fast-paced, technology-driven environment. This role emphasizes negotiation, problem solving, and delivering results through clear communication.