Disputes Specialist: Non-Fraud Card Chargebacks & Care

JPMorgan Chase & Co.; Easter Howgate; On-site; GBP 24,000 - 32,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking a Banking Operations Disputes Specialist to review non-fraud card disputes and manage chargebacks end-to-end with care and accuracy.

You will support customers via phone and chat, delivering empathy, clarity, and ownership while upholding regulatory standards and documentation practices. The role emphasizes strong communication and analytical skills in a customer-centered environment.

Qualifications

• Willingness to work rotating schedules across a 10-hour shift pattern.
• Willingness to work via phone and chat with customers.
• Strong verbal and written communication, including negotiation and decision-making.

Responsibilities

• Review card transaction disputes to confirm validity and identify resolution path.
• Investigate customer concerns through thorough research and sound judgment.
• Process chargebacks end-to-end by completing required steps across lifecycle.
• Communicate clearly with customers through phone and chat, setting expectations.
• Document case activity concisely while engaging with customers in real time.
• Resolve complaints within agreed service timeframes, escalating when needed.
• Identify trends or gaps and log them to support improvements.
• Support daily banking calls as needed to maintain coverage.
• Adhere to regulatory requirements and internal policies and procedures.

Skills

Customer focus

Communication

Analytical thinking

Regulatory awareness

Multitasking

Job description

JPMorgan Chase & Co. in the United Kingdom is seeking a Banking Operations Disputes Specialist to review non-fraud card disputes and manage chargebacks end-to-end with care and accuracy.

You will support customers via phone and chat, delivering empathy, clarity, and ownership while upholding regulatory standards and documentation practices. The role emphasizes strong communication and analytical skills in a customer-centered environment.