Strategic Payments Collections Specialist

Fairygodboss; England; On-site; GBP 50,000 - 85,000; Full time

Job summary

J.P. Morgan is looking for a Payments Collections Specialist to manage chargebacks, fees, and disputed items. You will be the primary liaison between clients and internal partners, using analytical and negotiation skills to minimize risk and protect financial health.

You will operate in a fast-paced, cross-functional Payments Services environment, driving accountability and client‑facing excellence across multiple systems.

Qualifications

• Strong verbal and written communication skills for engaging clients and internal teams.
• Proven analytical, negotiation, and problem-solving abilities.
• Ability to navigate multiple technology platforms while maintaining accuracy.
• Resilience and adaptability in a fast-paced, metrics-driven environment.
• Excellent organizational skills to manage competing priorities.
• Proficiency in Word and Excel; capable of independent and team work.
• Critical thinking with independent judgment and accountability.

Responsibilities

• Contact clients by phone and email to collect outstanding charges and disputed items.
• Assess delinquency severity and make decisions using established criteria.
• Negotiate payment plans professionally and achieve resolutions.
• Perform skip-trace tasks to locate clients with balances.
• Liaise with internal teams to resolve issues and minimize losses.
• Request terminations to reduce exposure when appropriate.
• Manage billing of rented equipment as required.
• Handle collections queue in the firm’s system.
• Navigate a multi-system environment while maintaining client engagement.
• Document all activities clearly and thoroughly.
• Prioritize workload to meet performance metrics.

Skills

Verbal communication

Written communication

Analytical thinking

Negotiation

Problem solving

Multi-system navigation

Microsoft Office

Team collaboration

Accountability

Time management

Tools

Microsoft Office

Alteryx

Job description

J.P. Morgan is looking for a Payments Collections Specialist to manage chargebacks, fees, and disputed items. You will be the primary liaison between clients and internal partners, using analytical and negotiation skills to minimize risk and protect financial health.

You will operate in a fast-paced, cross-functional Payments Services environment, driving accountability and client‑facing excellence across multiple systems.