Payment Collections Specialist

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 55,000; Full time

Job summary

JPMorgan Chase & Co. in Bournemouth is seeking a Payments Collections Specialist to safeguard the firm's financial health by resolving chargebacks, fees, and disputed items through skilled negotiation and analysis.

You will contact clients by phone and email, apply judgment to delinquency levels, and coordinate with internal teams to minimize losses while maintaining a positive client experience in a fast-paced, metrics-driven environment.

Qualifications

• Experience in banking, commercial, or payment processing preferred.
• Excellent negotiation and problem-solving abilities.
• Proven ability to work across multiple technology platforms while maintaining accuracy.

Responsibilities

• Contact clients by telephone and email to collect outstanding items.
• Assess delinquency severity and decide actions per criteria.
• Negotiate payment plans with clients professionally.
• Coordinate with internal teams to resolve issues.
• Maintain thorough documentation of all account activity.
• Prioritize workload to meet performance metrics.

Skills

Communication skills

Negotiation

Analytical thinking

Problem solving

Multitasking across platforms

Organizational skills

Microsoft Excel

Teamwork

Tools

Microsoft Excel

CRM systems

Alteryx

Job description

Are you a skilled communicator who thrives on solving problems and delivering results? This is your chance to join a collaborative Payments team where your negotiation and analytical abilities will directly protect the firm's financial health. You will work with clients and partners to resolve complex account matters while growing your expertise in a dynamic, technology-driven environment. If you are resilient, adaptable, and motivated by impact, this role is for you.

As a Payments Collections Specialist in the Payments Services team, you will manage the collection of chargebacks, fees, and other disputed client items while acting as a key point of contact between clients and internal partners. You will use your judgment and negotiation skills to resolve delinquencies, minimize financial risk, and ensure a positive client experience. We are a fast-paced, metrics-driven team that values accountability, collaboration, and critical thinking.

Job Responsibilities

• Contact clients by telephone and email to collect outstanding chargebacks, fees, and disputed items
• Assess the severity of account delinquency and make decisions based on established criteria
• Negotiate payment arrangements with clients in a professional and solutions-focused manner
• Handle skip-tracing assignments to locate clients with outstanding balances
• Liaise with internal teams to promptly resolve issues and eliminate negative financial impact
• Request client account terminations to minimize losses where appropriate
• Manage the return or billing of rented equipment as required
• Manage a Collections queue using the firm's proprietary collections system
• Navigate a complex, multi-system environment while maintaining full client engagement
• Document all account activities thoroughly and concisely
• Prioritize workload effectively to meet performance metrics and ensure efficiency

Required Qualifications, Capabilities, and Skills

• Strong verbal and written communication skills for engaging clients and internal partners
• Proven analytical, negotiation, and problem-solving skills
• Ability to navigate multiple technology platforms simultaneously
• Demonstrated resilience and adaptability in a fast-paced, metrics-driven environment
• Strong organizational skills with the ability to manage competing priorities
• Proficiency in Microsoft Office products, including advanced Word and Excel
• Ability to work both independently and as part of a team
• Critical thinking skills with the ability to exercise independent judgment
• High level of personal accountability, integrity, and punctuality

Preferred Qualifications, Capabilities, and Skills

• Experience in banking, commercial, or payment processing industries
• Commercial accounts receivable collections experience
• Merchant acquiring experience in a front-line support role
• Knowledge of or experience with Alteryx