Patient Services Administrator

National health service; Saffron Walden; On-site; GBP 17,000 - 21,000; Full time

Job summary

Lakeside Healthcare Group in England is seeking a capable administrative assistant to join a busy GP practice. You will handle general admin duties, scan correspondence into the SystmOne clinical system, open and sort post, and support a multi-disciplinary team to keep the practice running smoothly.

The role requires at least three years in a customer-facing environment, discretion with confidential information, and a good education.

Qualifications

• Experience in a busy multi-functional team.
• Ability to work with clinical database SystmOne.
• Experience in GP surgery setting.
• Minimum of three years in a customer-facing role.
• Ability to handle confidential data.
• Education to a good standard.

Responsibilities

• General Administration duties within a large multi-disciplinary team.
• To have a thorough knowledge of all administration procedures and to work in accordance with written protocols.
• To carry out specific administration tasks as directed.
• For a complete Job Description with a full list of job responsibilities please see attached.
• Maintain confidentiality and comply with data protection standards when handling patient information.

Skills

Customer Service

SystmOne

GP Surgery experience

Confidential data handling

Good education

Education

Good educational attainment

Job description

Job information

Full-time Reference numberA Job locationsCedar House Surgery14 Huntingdon StreetST. NEOTSCambridgeshirePE19 1BQUnited Kingdom

Job description

Job responsibilitiesGeneral Administration duties within a large multi-disciplinary team

Job Responsibilities: To have a thorough knowledge of all administration procedures To work in accordance with written protocols To carry out specific administration tasks

For a complete Job Description with a full list of job responsibilities please see attached.

Essential Skills

• Customer Service Skills Experience of working in a busy & multi-functional team.
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.
• Good standard of education

Desirable Credentials

• Customer Service qualification

Disclosure and Barring Service Check

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name Lakeside Healthcare Group

Address Cedar House Surgery14 Huntingdon StreetST. NEOTSCambridgeshirePE19 1BQUnited Kingdom

Opportunity

We are looking for someone with a passion for primary care and the drive to support our clinical service. If you feel you are the right candidate for us we can provide you with excellent training and development opportunities. Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the duties of the job Maintain highest level of confidentiality and comply with data protection standards when handling patient related and other confidential/sensitive data As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.

Values

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

Role Highlights

This role presents an opportunity to be part of a great team and organisation that is changing the way care is delivered to our

Salary & Contract

Pay scheme: 12.71 an hour Contract: Permanent Working pattern