Patient Support Advisor - Diabetic Eye Screening

NHS Jobs; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Job summary

InHealth, supporting the NHS Diabetic Eye Screening Programme, is hiring a Customer Service Advisor in Middlewich. Youll handle calls from patients, provide accurate information about eye care, and encourage attendance at screenings.

This full-time role offers a salary of £24,852.66 and shifts 8am-4pm, 9am-5pm, or 12pm-8pm, with occasional late shifts and a Saturday every 4-6 weeks.

A positive, patient-focused approach and clear communication are essential, along with reliability and teamwork.

Qualifications

• To be successful in this role: Warm, friendly and positive with a passion for excellent customer service
• Strong written and verbal communication skills
• Approachable, reliable and hardworking
• A genuine peopleperson who enjoys helping others and working as part of a team

Responsibilities

• Handle inbound and outbound calls relating to diabetic eye screening
• Address patient queries and concerns in a professional and timely manner
• Encourage and support patients to attend screening appointments
• Accurately record patient interactions, feedback and any followup actions
• Work towards performance targets to support personal development
• Maintain a friendly, professional and empathetic approach at all times
• Follow robust quality assurance procedures to meet national standards

Job description

InHealth, supporting the NHS Diabetic Eye Screening Programme, is hiring a Customer Service Advisor in Middlewich. Youll handle calls from patients, provide accurate information about eye care, and encourage attendance at screenings.

This full-time role offers a salary of £24,852.66 and shifts 8am-4pm, 9am-5pm, or 12pm-8pm, with occasional late shifts and a Saturday every 4-6 weeks.

A positive, patient-focused approach and clear communication are essential, along with reliability and teamwork.