Patient Experience Advisor - Diabetic Eye Screening

InHealth Group Limited; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension scheme

Learning and development opportunities

Employee Assistance Programme (EAP)

Discounts on InHealth services

Refer a friend bonus

Cycle to Work

Job summary

InHealth Group Limited is seeking a Customer Service Advisor in Middlewich to support patients by delivering excellent service over the phone, handling inbound and outbound calls, and guiding attendance at diabetic eye screening appointments.

You’ll enjoy speaking with people, solving problems and making a positive difference to patient experience while following established quality standards and targets.

Qualifications

• Excellent customer service mindset and phone handling skills.
• Ability to handle inbound and outbound calls professionally.
• Willingness to complete automated video interview questions.
• Complete an application form.

Responsibilities

• Handle inbound and outbound calls relating to diabetic eye screening.
• Address patient queries and concerns in a professional and timely manner.
• Encourage and support patients to attend screening appointments.
• Accurately record patient interactions, feedback and any follow‑up actions.
• Work towards performance targets to support personal development.
• Maintain a friendly, professional and empathetic approach at all times.
• Follow robust quality assurance procedures to meet national standards.

Job description

InHealth Group Limited is seeking a Customer Service Advisor in Middlewich to support patients by delivering excellent service over the phone, handling inbound and outbound calls, and guiding attendance at diabetic eye screening appointments.

You’ll enjoy speaking with people, solving problems and making a positive difference to patient experience while following established quality standards and targets.